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Field Service Engineer (IVD)

Salary undisclosed


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Job Responsibilities:

  • Planning of corrective and preventive action visits for Sysmex’s Singapore customers
  • Provide technical support to local (SG) customers as needed to ensure customer needs are met
  • Adhere to procedures and processes to ensure department’s KPI are met
  • Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis
  • Manage key accounts that are being assigned
  • Review and maintain spare parts in own c-location needed to support local operations
  • Provide 24hrs standby for local customers on a weekly rotational basis
  • Any other matter as request by team leader

Job Requirements:

  • ITE or equivalent in Biomedical / Mechatronic / Electronics Engineering.
  • Minimum 3-5 years or more of relevant field service experience in In Vitro Diagnostics or medical devices
  • Experience in handling of Hematology, Coagulation, Urinalysis products an added advantage
  • Prefer to have experience in handling medical devices including troubleshooting and servicing
  • Must be PC literate and able to provide technical support for IT products
  • Competence in interactive communication, problem solving and decision making
  • Excellent analytical and troubleshooting skills with ability to communicate complex technical/clinical content in an easy to understand manner
  • Conduct with professionalism with strong interpersonal skills and customer focused
  • Positive working attitude with a sense of urgency and result oriented
  • Able to work independently as well as an effective team player
  • Work location: Eunos
  • Working hours: Monday to Friday (9am to 5:45pm)
  • Only Singaporean may apply