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Helpdesk Support Specialist

Salary undisclosed

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Role Responsibilities

  • Monitor mailbox for incoming support requests and inquiries.
  • Perform simple triage of support tickets, categorizing and prioritizing them based on urgency and impact.
  • Perform verification checks after deployment of fixes or updates to ensure successful resolution of reported issues.
  • Monitor and observe system alerts or out of the normal system behaviours.
  • Perform consolidation of records for reporting for monitoring, analytics or audit purposes.
  • Manage the life cycle of incident tickets from creation, update, escalation to closure.

Job Requirements

  • Proven experience in a helpdesk or technical support role.
  • Strong communication skills and ability to interact effectively with both technical and non-technical users.
  • Familiarity with helpdesk software and ticketing systems.
  • Basic understanding of IT infrastructure and troubleshooting techniques.
  • Possess a Diploma or Degree preferably in Engineering or Information Technology.