Executive, VIP Reservations (Call Centre)
$ 3,500 - $ 3,500 / Per Mon
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
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Responsibilities
Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
Coordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guest
Handle and resolve guests' feedback in a professional manner
Requirement
Diploma with proficiency in Microsoft Office applications
Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
Must be able to work rotating shifts, including weekends and public holidays
Candidate is expected to handle English and Mandarin speaking guests
Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
Coordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guest
Handle and resolve guests' feedback in a professional manner
Requirement
Diploma with proficiency in Microsoft Office applications
Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
Must be able to work rotating shifts, including weekends and public holidays
Candidate is expected to handle English and Mandarin speaking guests
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