Executive, Membership & Guest Services
$ 3,300 - $ 3,300 / Per Mon
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
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Simplified
Responsibilities
Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
Assigned at designated counters in the Casino to attend to the needs and requests of guests, e.g. application of Genting Rewards membership, rewards redemption, booking / amendment of attractions, hotels, restaurants, limousine and flights, and booking of facilities within / outside of RWS etc.
Actively address guest feedback on their experiences to improve and enhance customer satisfaction
Familiar with all campaigns, promotions and events in order to provide accurate and up-to-date information to guests
Ensure compliance with standard operating procedures and regulatory requirements, e.g. Membership, Casino Entry Levy, Ticketing and High Limit Gaming Area processes
Requirements
Meet Casino Regulatory Authority’s statutory requirement of minimum 21 years of age
Diploma in Business or Marketing with proficiency in Microsoft Office applications
Possess strong communication and customer service skills with relevant experience from the hospitality or service industry
Must be able to work rotating shifts, including weekends and public holidays
Candidate is expected to handle English and Mandarin speaking guests
Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
Assigned at designated counters in the Casino to attend to the needs and requests of guests, e.g. application of Genting Rewards membership, rewards redemption, booking / amendment of attractions, hotels, restaurants, limousine and flights, and booking of facilities within / outside of RWS etc.
Actively address guest feedback on their experiences to improve and enhance customer satisfaction
Familiar with all campaigns, promotions and events in order to provide accurate and up-to-date information to guests
Ensure compliance with standard operating procedures and regulatory requirements, e.g. Membership, Casino Entry Levy, Ticketing and High Limit Gaming Area processes
Requirements
Meet Casino Regulatory Authority’s statutory requirement of minimum 21 years of age
Diploma in Business or Marketing with proficiency in Microsoft Office applications
Possess strong communication and customer service skills with relevant experience from the hospitality or service industry
Must be able to work rotating shifts, including weekends and public holidays
Candidate is expected to handle English and Mandarin speaking guests
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