Customer Service Officer
$ 3,000 - $ 3,000 / month
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Job Responsibilities
Manage the Customer Service Hotline on product/promotion & services enquiries
Handle all customer feedback, provide appropriate solutions in a timely manner to ensure customer satisfaction
Maintain disciplined case management processes on all enquiries and feedbacks
Regularly update internal stakeholders on customers feedbacks and to work with the stakeholders to improve customer satisfaction
Act as backend system administrator for the Skechers Membership program
Administer the movement of assigned stock count equipment as per business requirements
Any other ad hoc duties as assigned
Requirement
Candidate should possess minimum GCE "O" Level qualification
Have minimum 2 years of related working experience in any customer centric industry
Customer service oriented and ability to adapt/respond to different types of characters/situations
Strong phone contact handling skills and active listening
Excellent communication (written/spoken) and interpersonal skills
Ability to work independently and able to multi-task, prioritize, and manage time effectively
Proven customer support and admin experience
Familiarity with CRM systems and practices an added advantage
Proficient with Microsoft Word & Excel software
Willing to perform shift work, including weekends and Public Holidays
Manage the Customer Service Hotline on product/promotion & services enquiries
Handle all customer feedback, provide appropriate solutions in a timely manner to ensure customer satisfaction
Maintain disciplined case management processes on all enquiries and feedbacks
Regularly update internal stakeholders on customers feedbacks and to work with the stakeholders to improve customer satisfaction
Act as backend system administrator for the Skechers Membership program
Administer the movement of assigned stock count equipment as per business requirements
Any other ad hoc duties as assigned
Requirement
Candidate should possess minimum GCE "O" Level qualification
Have minimum 2 years of related working experience in any customer centric industry
Customer service oriented and ability to adapt/respond to different types of characters/situations
Strong phone contact handling skills and active listening
Excellent communication (written/spoken) and interpersonal skills
Ability to work independently and able to multi-task, prioritize, and manage time effectively
Proven customer support and admin experience
Familiarity with CRM systems and practices an added advantage
Proficient with Microsoft Word & Excel software
Willing to perform shift work, including weekends and Public Holidays
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