Customer Support Executive for Telco (Up $2500, 6 months, East) WA 82280387
$ 2,500 - $ 2,500 / Per Mon
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Original
Simplified
Immediate - 6 months (extension depends)
Basic up to $2500
Mon - Fri, 9am to 6pm
Location: Ubi
Roles:
Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
Providing accurate and timely information about the company's products or services based on the defined set of QnA
Resolving customer issues efficiently and in a friendly manner
De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
Provide weekly report – SLA, key queries, new escalation/ topics from customer queries
Requirements:
Min ITE with prior experience working in a customer-facing role/ contact centre/ telemarketing
Additional requirement of having a candidate which has worked on process improvements or potential with such ideas.
Proficiency in using a computer, ability to quickly learn how to use different software
Process-oriented and customer-oriented mindset
Interested applicants, please send your resume to aliciasl.lim[at]recruitfirst.co or click "Apply Now" below
Alicia Lim Si Le R2197748 EA License No. 13C6342 Only shortlisted candidates will be contacted.Thank you
RecruitFirst is Hiring! You'll be deployed to the above.
Basic up to $2500
Mon - Fri, 9am to 6pm
Location: Ubi
Roles:
Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
Providing accurate and timely information about the company's products or services based on the defined set of QnA
Resolving customer issues efficiently and in a friendly manner
De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
Provide weekly report – SLA, key queries, new escalation/ topics from customer queries
Requirements:
Min ITE with prior experience working in a customer-facing role/ contact centre/ telemarketing
Additional requirement of having a candidate which has worked on process improvements or potential with such ideas.
Proficiency in using a computer, ability to quickly learn how to use different software
Process-oriented and customer-oriented mindset
Interested applicants, please send your resume to aliciasl.lim[at]recruitfirst.co or click "Apply Now" below
Alicia Lim Si Le R2197748 EA License No. 13C6342 Only shortlisted candidates will be contacted.Thank you
RecruitFirst is Hiring! You'll be deployed to the above.
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