Access Ambassador
$ 2,200 - $ 2,200 / Per Mon
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
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JOB SCOPE
Customer Relations
Ensure compliance with regulations related to restricted access points within Casino HLGA area.
Actively manage HLGA entrance points to ensure that no membership breaches of entry regulations occur.
Proactively greet guests, visitors, and others within the casino environment.
Exhibit a professional attitude and readiness to assist guests, upholding Marina Bay Sands standards of customer service through proficiency in property knowledge, professional presentation and building of customer relationships.
Handle ad hoc customer requests and complaints in a timely manner, resolving when possible and escalating when necessary.
Work flexibly to contribute to a supportive team environment
Communication
Maintain a positive rapport and professional interaction with all Casino Operations Team Members and those from other Departments.
Facilitate communications between Casino Operations and other departments regarding supporting functions and maintaining the casino environment.
Stay informed on the latest casino games, integrated resort amenities, promotions, and entertainment events.
Meet all attendance, punctuality and safety guidelines required of the position and adhere to regulatory, Departmental and Company policies.
Actively promote services and events, and participate in necessary tournaments, events, and promotions.
Keep all information on guest activity and Casino operations confidential.
Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.
Any other duties as required.
JOB REQUIREMENTS
Education & Certification
High School Graduate
Experience
1 year’s experience in a hospitality or casino role preferred.
Competencies
Have a track record of personally providing excellent customer service.
Excellent customer service skills.
Customer Relations
Ensure compliance with regulations related to restricted access points within Casino HLGA area.
Actively manage HLGA entrance points to ensure that no membership breaches of entry regulations occur.
Proactively greet guests, visitors, and others within the casino environment.
Exhibit a professional attitude and readiness to assist guests, upholding Marina Bay Sands standards of customer service through proficiency in property knowledge, professional presentation and building of customer relationships.
Handle ad hoc customer requests and complaints in a timely manner, resolving when possible and escalating when necessary.
Work flexibly to contribute to a supportive team environment
Communication
Maintain a positive rapport and professional interaction with all Casino Operations Team Members and those from other Departments.
Facilitate communications between Casino Operations and other departments regarding supporting functions and maintaining the casino environment.
Stay informed on the latest casino games, integrated resort amenities, promotions, and entertainment events.
Meet all attendance, punctuality and safety guidelines required of the position and adhere to regulatory, Departmental and Company policies.
Actively promote services and events, and participate in necessary tournaments, events, and promotions.
Keep all information on guest activity and Casino operations confidential.
Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.
Any other duties as required.
JOB REQUIREMENTS
Education & Certification
High School Graduate
Experience
1 year’s experience in a hospitality or casino role preferred.
Competencies
Have a track record of personally providing excellent customer service.
Excellent customer service skills.
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