Housekeeping Coordinator
$ 2,000 - $ 2,000 / Per Mon
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Housekeeping Coordinator
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Ensure efficient and effective clear communication within the Housekeeping Department and all other departments
Answer all telephone calls within 3 rings and follow up, with usage of correct telephone verbiage
Record all telephone calls and its details in the housekeeping coordinator’s log book or input into Royal Service to ensure proper follow up
Use guest names during the process of conversation with guest
Be familiar with the computer systems such as OPERA and Swiss/Royal Service.
Keep proper records of guest loan items and update traces in OPERA to track items movement and usage
Communicate blocked and VIP rooms with their preferences and requests to Team Leaders in a timely manner
Supervise and ensure that house and room attendants are carrying out all guest requests in a timely manner
Monitor room statuses to ensure clean rooms are available for arrival guests
Be responsible for the safety and security of all the departmental keys, mobi-talks, and iPhones.
Take proper inventory of keys, mobi-talk, and iPhones for the department and highlight loss to Assistant Manager immediately.
Assist in preparing keys, mobiles or papers to colleagues if need arise.
Answers all lost & found queries in a timely manner and follow up accordingly
Carry out any other duties as and when assigned by the Management of the Hotel and department
Qualifications
Minimum GCE ‘O’ Level Education
Able to read, write, and communicate in English, other language is an added advantage
Computer skills including Microsoft Office will be an advantage
Use/knowledge of PMS e.g. OPERA
Technical skills for Housekeeping
Supervisory and leadership skills
Interpersonal skills
Able to solve problem/make decision independently within scope
Attention to detail guest requests and preferences
Able to work independently, reliable, self-directed
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Ensure efficient and effective clear communication within the Housekeeping Department and all other departments
Answer all telephone calls within 3 rings and follow up, with usage of correct telephone verbiage
Record all telephone calls and its details in the housekeeping coordinator’s log book or input into Royal Service to ensure proper follow up
Use guest names during the process of conversation with guest
Be familiar with the computer systems such as OPERA and Swiss/Royal Service.
Keep proper records of guest loan items and update traces in OPERA to track items movement and usage
Communicate blocked and VIP rooms with their preferences and requests to Team Leaders in a timely manner
Supervise and ensure that house and room attendants are carrying out all guest requests in a timely manner
Monitor room statuses to ensure clean rooms are available for arrival guests
Be responsible for the safety and security of all the departmental keys, mobi-talks, and iPhones.
Take proper inventory of keys, mobi-talk, and iPhones for the department and highlight loss to Assistant Manager immediately.
Assist in preparing keys, mobiles or papers to colleagues if need arise.
Answers all lost & found queries in a timely manner and follow up accordingly
Carry out any other duties as and when assigned by the Management of the Hotel and department
Qualifications
Minimum GCE ‘O’ Level Education
Able to read, write, and communicate in English, other language is an added advantage
Computer skills including Microsoft Office will be an advantage
Use/knowledge of PMS e.g. OPERA
Technical skills for Housekeeping
Supervisory and leadership skills
Interpersonal skills
Able to solve problem/make decision independently within scope
Attention to detail guest requests and preferences
Able to work independently, reliable, self-directed
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