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Guest Service Officer Job Description:
A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in creating a positive first impression for hotel guests. Key responsibilities include:
1. Guest Check-In and Check-Out:
Efficiently process guest arrivals and departures.
Distribute room keys and inform guests about room amenities and hotel services.
Address guest inquiries, requests, and concerns promptly and professionally.
2. Customer Service Excellence:
Exhibit exceptional customer service skills, making guests feel welcome and valued.
Provide accurate information about the hotel, local attractions, and services.
Handle guest complaints or issues with patience and effective problem-solving.
3. Payment Processing:
Collect payments for hotel accommodations and additional services.
Maintain accurate billing and payment records.
4. Communication Skills:
Possess strong verbal and written communication skills to interact with guests and colleagues effectively.
Handle phone inquiries and reservations courteously and professionally.
5. Computer Proficiency:
Utilize basic computer skills for guest check-in, reservations, and record-keeping.
Familiarity with hotel management software is a plus.
6. Professional Appearance:
Maintain a neat and professional appearance.
Greet guests with a friendly smile and offer assistance as needed.
7. Physical Stamina:
Be able to stand for extended periods.
Handle luggage and assist guests with mobility as required.
Job Requirements:
- Candidate must possess at least GCE O-level or equivalent.
- Minimum 1 year of hotel front office working experience is preferred.
- Pleasant and well-groomed.
- Good communication and interpersonal skills.
- Enjoys interacting with guests and working in a fast-paced environment.
- The candidate must be able to work rotational shifts, weekends, and holidays (9–12 hours).
- A good team player, can work independently and is able to work under pressure.
If you meet these requirements and are excited to be a part of our dynamic and growing team at Beverly Hotel Elements, we encourage you to apply. Join us in creating unforgettable experiences for our guests while embarking on a rewarding career journey in the hospitality industry.
We look forward to having you as a part of our Beverly Hotel Elements family!
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- Saturday: Morning, Afternoon, Evening
- Sunday: Morning, Afternoon, Evening
- 1 year of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 15 October 2024
- Expected salary: $2,400 - $2,800 per month
