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Senior Assistant Director (Operations Lead)

Salary undisclosed

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Senior Assistant Director (Operations Lead), Patent Search, Examination & Analytics Unit

IPOS International, a wholly owned subsidiary of Intellectual Property Office of Singapore, aims to catalyse industry and enterprise growth by providing IP expertise. To achieve this, we will offer committed and passionate individuals a place where their talent and opinions are valued. To succeed as an organisation, we believe in empowering individuals while working as a team of professionals with honesty and displaying integrity as core values. We invest heavily in our people so that they get the training and development they need to succeed.

JOB RESPONSIBILITIES:

Reporting to the Deputy Director, Operations, Planning & System, the candidate will be responsible for the business operations of the Patent Search, Examination & Analytics (SEA) Unit.

You will –

• Be responsible for business and operational excellence of internal and contracted processes through the management and continuous improvement of workflow and system

• Ensure business continuity and operational efficiency of internal and contracted processes and address issues when they arise

• Analyse data for reporting, capacity planning and process improvements

• Monitor unit’s productivity and quality performance to ensure targets are met

• Ensure optimal utilisation of resources

• Review whether internal controls are sufficient and effective to mitigate risks

• Lead a team and provide guidance to team members

• Lead studies and implement process improvement and innovation projects

• Support Deputy Director in unit’s planning for budget, capacity and performance metrics

• Manage unit’s procurement and administrative functions

• Undertake ad hoc unit projects assigned

Are you the one? Please write to us if you have/are:

• A degree in any field with 5 to 8 years relevant working experience. Background in patents, experience in data analysis, knowledge in Power BI/Tableau and business process optimisation is a plus

• Organised, customer-oriented, meticulous, proactive, able to multi-task and meet tight deadlines

• Analytical, resourceful, able to work independently and in a team

• Able to drive process improvements using evidence-based/data-driven approach

• Proficient with Microsoft Office applications and in particular Microsoft Excel

• Experience in budgeting/forecasting is useful

• Able to write and communicate clearly, concisely and logically

• Able to engage internal and external stakeholders

To apply for this position, please email your CV to → [email protected]