Guest Service Executive (The Barracks Hotel Sentosa by Far East Hospitality)
Salary undisclosed
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Who are we?
The Barracks Hotel Sentosa is a Timeless Experience in a Heritage Hideaway in Sentosa. This 40-room bespoke luxury hotel housed within two conserved colonial buildings was once a British artillery outpost built in 1904, offering an exclusive heritage hideaway, unrivalled hospitality, impeccable service and thoughtful luxury. An ode to Old World charm, the rooms feature richly textured dark wood grains, warm brass and leather-accented furnishing, juxtaposed against modern luxurious white marbled bathroom with a large free-standing bathtub. Access the Living Room for daily breakfast, all-day refreshments, cocktails and canapes.
Responsibilities
Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
Provide courteous and efficient service to all hotel guests.
Ensure that all telephone calls are handled promptly.
Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
Requirements
A minimum Diploma qualification in any field.
Relevant work experience will be duly considered.
Willing to work rotating shifts.
Positive attitude with an outgoing personality and good communications skills.
Preferred experience in the hospitality industry along with familiarity of the Opera system.
If the above resonates with you, what are you waiting for? Click Apply to send over your resume to us!
The Barracks Hotel Sentosa is a Timeless Experience in a Heritage Hideaway in Sentosa. This 40-room bespoke luxury hotel housed within two conserved colonial buildings was once a British artillery outpost built in 1904, offering an exclusive heritage hideaway, unrivalled hospitality, impeccable service and thoughtful luxury. An ode to Old World charm, the rooms feature richly textured dark wood grains, warm brass and leather-accented furnishing, juxtaposed against modern luxurious white marbled bathroom with a large free-standing bathtub. Access the Living Room for daily breakfast, all-day refreshments, cocktails and canapes.
Responsibilities
Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
Provide courteous and efficient service to all hotel guests.
Ensure that all telephone calls are handled promptly.
Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
Requirements
A minimum Diploma qualification in any field.
Relevant work experience will be duly considered.
Willing to work rotating shifts.
Positive attitude with an outgoing personality and good communications skills.
Preferred experience in the hospitality industry along with familiarity of the Opera system.
If the above resonates with you, what are you waiting for? Click Apply to send over your resume to us!
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