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Key Responsibilities:
Sales focus (with focus on Women's Ready-To-Wear)
Sales focus (with focus on Women's Ready-To-Wear)
- Able to manage, drive and achieve KPI(s)
- Supervise and motivate team to achieve daily and monthly sales targets.
- Analyze the metiers' sales results monthly to share with Supervisors for performance evaluation and action plan
- Coordinate and execute sales plans, marketing events and promotion programs with the team
- Ensure Hermes Client Experience standards are executed in a consistent manner.
- Recommend creative ideas to build/develop a strong regular clientele.
- Regularly evaluate the mystery shopping results and customer service skills of staff.
- Provide coaching to Supervisors on soft skills as and when necessary.
- Identifies and handles client enquiries and complaints when escalated.
- Assist Boutique Manager to manage and oversee the daily store operations.
- Ensures store presentation is consistent with the brand image.
- Ensure proper security measures are enforced across processes and store.
- Always ensure a high standard of grooming of all staff in the Boutique.
- Responsible for driving a positive team culture and healthy work environment.
- Foster a strong team spirit and always leading in an exemplary manner.
- Organize and facilitate morning briefing with Store Manager daily for related topics.
- Monitors, coaching and assists Supervisors for all new staff onboarding.
- Oversee team’s development by providing on-the-job training, product training, soft skills training etc.
- Support SA and SSA recruitment as and when necessary.
- Provides inputs and assists Boutique manager in management reports.
- Perform yearly appraisals for the team reporting to the individual.
- Perform any other duties that may be assigned from time to time by Boutique Manager.
- At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity, with strong background in Womens’ Ready-To-Wear.
- Passion in retail industry with good selling skills.
- Likes fashion and appreciates quality products.
- Fluent in English.
- Must be a good team player, pleasant, service oriented and self-motivated.
- Strong team building, interpersonal and communication skills.
- Strong analytical and problem-solving skill set.
- Hands on computer knowledge of MS Office.
- Able to work shifts/ weekends and public holidays
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