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About the Role:
- Manage and provide support for hardware and software components within the network infrastructure, encompassing operating systems, routers, switches, firewalls, wireless technologies, SDN, and office IT systems.
- On-call duties may be required (24/7), with occasional ad-hoc maintenance tasks.
About the Requirements:
General:
- Possess 3-5 years of experience in network infrastructure.
- Self-motivated with a strong sense of responsibility and urgency.
- Diligent in documentation, reporting, and task tracking.
- Demonstrate analytical skills for issue resolution, with the ability to work independently and under pressure.
- Proficient in time management, communication, interpersonal relations, and problem-solving, fostering a customer-friendly attitude and teamwork.
IT Knowledge:
- Proficient in troubleshooting and hands-on experience with WAN and LAN technologies (SD-WAN, MPLS, VOIP, WAN Optimizer).
- Knowledgeable about routers and routing protocols.
- Familiarity with Layer 2 and 3 LAN switches.
- Competent in both general and Next-Gen firewalls.
- Experience with on-premises and cloud-based wireless controllers and access points.
- Familiarity with Cisco Unified Communications and IP telephony technologies (a plus).
- Understanding of Azure and AWS networking.
- Proficiency in network security solutions such as firewalls, CPE-based IPSec VPN solutions, token-based authentication, IDS, data encryption, and PIN verification.
Administrative Support:
- Knowledge of routing protocols.
- Competence in LAN switching (Bridge ID, STP, LACP, VLANs, and VLAN routing).
- Experience with wireless access and authentication.
- Familiarity with firewall rules and policies.
- Ability to perform configuration backup and maintain documentation.
- Competent in monitoring and analysis of network performance.
Technical Support:
- Timely response and support within service level agreements.
- Effective incident/problem troubleshooting, fault clarification, and isolation.
- Provision of workarounds and resolutions.
- Clear communication and reporting of technical issues.
- Application of vulnerability/security updates and firmware patches.
- Execution of firmware upgrades.
About your Application:
- Apply to this job posting, and email your CV with the job title as the subject line to: [email protected]
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