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Technical Operations Manager

Salary undisclosed

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What to Expect:

  • Accountable for day-to-day operational activities to ensure optimum system performance and determine the system strategy for business continuity.
  • Review, implement and uphold the effective implementation of IT policies and operations protocols within the supported platforms.
  • Lead an Operations Engineer to work with appointed service providers and stakeholders in delivering operational objectives. This includes data transfers, installation of codes & libraries, tech support to users and vetting of models & algorithms.
  • Review and ensuring backup solution for data and system are in place.
  • Responsible for ensuring data pipeline in operational state and ensuring data integrity and accessibility.
  • Manage application/platform and security incidents, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, escalating to higher management if necessary. Reporting of incidents, short and long term incident resolution plans at appropriate forums.
  • Ensure that Standard Operation Processes (SOPs) are properly documented and complies with audit requirements.

As Technical Support Manager, you need to bring to the team:

  • Degree in Computer Science/Engineering, Information Technology, or in relevant disciplines.
  • At least 6 years of working experience in Cloud-based services, IT operations and vendor management.
  • Formal AWS Certification - AWS Certified SysOps Administrator – Associate.
  • Proactive and dedicated individual with strong leadership, and multi-tasking capabilities.
  • Ability to build and maintain relationships with a wide array of people at both junior and senior levels.
  • Experience in data analytics systems will be highly regarded.
  • Experience in running incident, problem, and change management processes.

Candidates with work experience on any of the following will be considered favourably:

  • Familiarity and/or related experience in ITIL framework. – incident, problem and change management, service transition.
  • Familiarity with security and access control measures to control privileged access to test and production environment.
  • Experience in networking technologies such as WAN, LAN, Network Security, Firewall rules, Load Balancers, VPNs and DNS.
  • Knowledge of disaster recovery, system backup and restoration.
  • Experience with cloud-based services (e.g. AWS, Azure) and project management tools (e.g. Atlassian, JIRA).
  • Experience with setting up and or running operations for research projects, and machine learning platforms will be an advantage.
  • Worked for Government agency before.