Apply on
Original
Simplified
About Us
LOCATION: Singapore or Malaysia (Shah Alam, Selangor)
When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.
We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.
At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.
Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.
DHL Supply Chain is Great Place To Work certified.
Responsibilities
Logistics industry has been accelerating the pace of digitalization more than before. The Infrastructure & Service Management (ISM) function within DSC plays a crucial role in helping to ensure the security, resiliency of the IT infrastructure and network that are available 24x7. The APAC ISM team supports many Strategic Programs and Initiatives across region.
The IT Service Manager, within the ISM team, provides subject matter expertise and direction to deliver APAC IT Service Management strategy, policies and framework to enable the effective implementation and ongoing activities of IT Service Management.
This requires subject matter expertise to establish regional:
If you are interested in this area, you should have a strong interest in IT Service Management with good aptitude on service management and delivery and ready to be part of a team to support regional migration/rollout programs.
You have strong communications skills, able to work independently in a highly matrix organization, ready to take part in technical discussions and working with different stakeholders varying from global , regional to countries and with suppliers too.
General expectations -
Competencies and Experience
LOCATION: Singapore or Malaysia (Shah Alam, Selangor)
When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.
We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.
At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.
Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.
DHL Supply Chain is Great Place To Work certified.
Responsibilities
Logistics industry has been accelerating the pace of digitalization more than before. The Infrastructure & Service Management (ISM) function within DSC plays a crucial role in helping to ensure the security, resiliency of the IT infrastructure and network that are available 24x7. The APAC ISM team supports many Strategic Programs and Initiatives across region.
The IT Service Manager, within the ISM team, provides subject matter expertise and direction to deliver APAC IT Service Management strategy, policies and framework to enable the effective implementation and ongoing activities of IT Service Management.
This requires subject matter expertise to establish regional:
- Compliance: policy, standards and guidelines
- Governance: Benchmark and maturity model in line with industry standards
- Lifecycle: required processes, procedures, tools and related local collateral
- Deployment: identification of improvement projects required along with assistance to build business cases in order to execute full deployment at regional level
- Capability: execution of regional Service Management training plans
- Operational: Customer facing Service Management, management of strategic suppliers providing IT services to the region & monitoring effectiveness of strategic IT suppliers.
- Regional alignment of Global Service Management Strategy: vision, policy, standards and guidelines
- Regional governance through benchmark and maturity
- Regional deployment through active improvement projects of processes, procedures, tools
- Provide regional leadership for Service Management related toolsets in addition to provide localised subject matter expertise for functional areas
- Provide active mentoring and coaching for key Service Management individuals across the region
- Drive Service improvement activities with key IT Suppliers in line with strategic supply/demand direction
- Co-ordinate and manage Service Management reviews with key suppliers
- Co-ordinate and actively work with the Global Service Management teams in supporting customer related projects and provide input and regional support
- Establish strong working group forum internally to promote and actively deploy
- Service Management best practice
- Deployment and governance for required Service Management Processes
- Enhance IT Managements level of Service Management knowledge
- Provide regional leadership and guidance for the country Service Management teams
- Institutionalize a service culture across the regions IT function
If you are interested in this area, you should have a strong interest in IT Service Management with good aptitude on service management and delivery and ready to be part of a team to support regional migration/rollout programs.
You have strong communications skills, able to work independently in a highly matrix organization, ready to take part in technical discussions and working with different stakeholders varying from global , regional to countries and with suppliers too.
General expectations -
Competencies and Experience
- Experience of IT Service Management and ITIL operational deployment for 8+ years
- Experience of communicating at senior level, significantly influencing and driving direction/change initiatives in complex environments for 5+ years
- Ability to overcome the complexities involved in changing processes and implementing new technologies and methodologies and the resulting impact on people and the organization.
- Ability to lead service focused cultural change
- Ability to link Service Management measures to strategic goals of the business
- IT, business and supply chain credibility
- Background in consulting, ITSM line management roles
- Self starter, self motivator, highly resilient
- Strong, confident communication and influencing skills
- Highly developed collaboration and teamwork skills
- Experience of presenting to large audiences
- Experience in people management and motivating across a matrix of teams
- Multicultural awareness
- Fluent in English, although other languages would be desirable
- Degree level or equivalent
- ITIL Management Certificate
- Service Management practitioner in one or more areas
About Us
LOCATION: Singapore or Malaysia (Shah Alam, Selangor)
When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.
We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.
At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.
Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.
DHL Supply Chain is Great Place To Work® certified.
Responsibilities
Logistics industry has been accelerating the pace of digitalization more than before. The Infrastructure & Service Management (ISM) function within DSC plays a crucial role in helping to ensure the security, resiliency of the IT infrastructure and network that are available 24x7. The APAC ISM team supports many Strategic Programs and Initiatives across region.
The IT Service Manager, within the ISM team, provides subject matter expertise and direction to deliver APAC IT Service Management strategy, policies and framework to enable the effective implementation and ongoing activities of IT Service Management.
This requires subject matter expertise to establish regional:
If you are interested in this area, you should have a strong interest in IT Service Management with good aptitude on service management and delivery and ready to be part of a team to support regional migration/rollout programs.
You have strong communications skills, able to work independently in a highly matrix organization, ready to take part in technical discussions and working with different stakeholders varying from global , regional to countries and with suppliers too.
General expectations -
Competencies and Experience
LOCATION: Singapore or Malaysia (Shah Alam, Selangor)
When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.
We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.
At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.
Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.
DHL Supply Chain is Great Place To Work® certified.
Responsibilities
Logistics industry has been accelerating the pace of digitalization more than before. The Infrastructure & Service Management (ISM) function within DSC plays a crucial role in helping to ensure the security, resiliency of the IT infrastructure and network that are available 24x7. The APAC ISM team supports many Strategic Programs and Initiatives across region.
The IT Service Manager, within the ISM team, provides subject matter expertise and direction to deliver APAC IT Service Management strategy, policies and framework to enable the effective implementation and ongoing activities of IT Service Management.
This requires subject matter expertise to establish regional:
- Compliance: policy, standards and guidelines
- Governance: Benchmark and maturity model in line with industry standards
- Lifecycle: required processes, procedures, tools and related local collateral
- Deployment: identification of improvement projects required along with assistance to build business cases in order to execute full deployment at regional level
- Capability: execution of regional Service Management training plans
- Operational: Customer facing Service Management, management of strategic suppliers providing IT services to the region & monitoring effectiveness of strategic IT suppliers.
- Regional alignment of Global Service Management Strategy: vision, policy, standards and guidelines
- Regional governance through benchmark and maturity
- Regional deployment through active improvement projects of processes, procedures, tools
- Provide regional leadership for Service Management related toolsets in addition to provide localised subject matter expertise for functional areas
- Provide active mentoring and coaching for key Service Management individuals across the region
- Drive Service improvement activities with key IT Suppliers in line with strategic supply/demand direction
- Co-ordinate and manage Service Management reviews with key suppliers
- Co-ordinate and actively work with the Global Service Management teams in supporting customer related projects and provide input and regional support
- Establish strong working group forum internally to promote and actively deploy
- Service Management best practice
- Deployment and governance for required Service Management Processes
- Enhance IT Managements level of Service Management knowledge
- Provide regional leadership and guidance for the country Service Management teams
- Institutionalize a service culture across the regions IT function
If you are interested in this area, you should have a strong interest in IT Service Management with good aptitude on service management and delivery and ready to be part of a team to support regional migration/rollout programs.
You have strong communications skills, able to work independently in a highly matrix organization, ready to take part in technical discussions and working with different stakeholders varying from global , regional to countries and with suppliers too.
General expectations -
Competencies and Experience
- Experience of IT Service Management and ITIL operational deployment for 8+ years
- Experience of communicating at senior level, significantly influencing and driving direction/change initiatives in complex environments for 5+ years
- Ability to overcome the complexities involved in changing processes and implementing new technologies and methodologies and the resulting impact on people and the organization.
- Ability to lead service focused cultural change
- Ability to link Service Management measures to strategic goals of the business
- IT, business and supply chain credibility
- Background in consulting, ITSM line management roles
- Self starter, self motivator, highly resilient
- Strong, confident communication and influencing skills
- Highly developed collaboration and teamwork skills
- Experience of presenting to large audiences
- Experience in people management and motivating across a matrix of teams
- Multicultural awareness
- Fluent in English, although other languages would be desirable
- Degree level or equivalent
- ITIL Management Certificate
- Service Management practitioner in one or more areas
Similar Jobs
