Solutions Analyst, Advanced Operations Solutions (Systems)
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As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
If you believe in developing a better tomorrow, read on.
About The Role
Join us as a Solutions Analyst!
In this role, you will be responsible for supporting the execution and implementation of the system enhancements in Life Operations.
- Actively involved in delivery and implementation of strategic initiatives and BAU enhancements of digital platforms requested by the business partners.
- Conduct a thorough analysis of end-to-end business process, systems, and data related to operations.
- Drive requirement workshops to gather requirements, identify business needs, define project/ enhancement scope. Ensure the business requirements are comprehensive and they meet the business needs in taking consideration of future and changing business needs.
- Facilitate and prioritize the changes with the users and other key parties if there are gaps so that the agreed launch timeline will not be impacted.
- Ensure business requirements are clearly articulate, translated and documented for efficient delivery.
- Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.
- Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT).
- Conduct/review UAT and responsible for UAT sign off.
- Contribute to the overall planning/re-planning of the project timeline and resources, effective monitoring of the projects/ BAU enhancements lifecycle.
- Provide guidance to Analyst and Support Specialist.
- Prepare/Review training materials.
- Actively seek continuous improvements in area of expertise and continue to be relevant to the business.
- Diploma or Degree Holder in Business IT, Computer Science or a related discipline
- Experience in requirements gathering and managing delivery of life/health insurance systems and integrations
- Hands-on experience as a business analyst with 3- 5 years working experience in life insurance operations and with knowledge in both operation and system areas are preferred.
- Meticulous and able to manage priorities to meet deadlines
- Strong analytical and effective problem-solving skills
- Integral Life (Life 400/ Asia AS400) background is preferred
- Experience in digital products or services (mobile or web)
- Experience in Agile and waterfall project methodology
- Experience in UAT. Follow through the defects resolution and ensure all defects are resolved.
- Good verbal and written communication skills and good interpersonal skills
- Ability to work in fast paced, challenging environment while attending to multiple projects
- Pro-active and self-motivated. Able to take the initiative independently and work under minimal guidance/ supervision
- Positive attitude and willingness to share and learn
- A great teammate
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
ABOUT AIA
For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.
As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.
JOIN US
At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.
AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!
