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Part Time - Mall Customer Service Officer

Salary undisclosed

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Job Description:

  • Handle all customer service-related matters at the counter
  • Provide excellent customer service, attend to tenant and shopper enquiries and feedbacks
  • Promote loyalty program and related activities
  • Assist in voucher sales, mall redemptions, reward program and any other marketing activations as required
  • Support Marcom in promotional activities, events and loyalty program as required
  • Administrative duties and any other ad-hoc duties as assigned
  • Handle customer's enquiries & complaints

Requirement:

  • Min GCE N Level qualification
  • Min 1 year of working experience in relevant customer service role
  • Proficient in MS Office Word, Excel and/ Outlook will be an added advantage
  • Fluent in English
  • Customer-oriented with good communication and interpersonal skills
  • Able to work in fast paced environment and has passion for service excellence
  • Able to work rotating shift, weekends & Public Holidays
  • 5 days work

Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
    • Saturday: Morning, Afternoon, Evening
    • Sunday: Morning, Afternoon, Evening
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $11 per hour