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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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System Engineer

Salary undisclosed

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Title: System Engineer - MNC/Contract/Up to 8.5k (Depending on Experience)

Overview

The system engineer is responsible for providing M365 related technical support to users through the analysis and resolution of technical incidents and service requests. The role also required to be involved in all escalated customer issues where required to provide a positive business outcome. These will include but are not limited to: Major Incident Management, Problem and Change Management, Service Improvement, Process Improvements, customer relationship engagement, onboarding, reporting, Windows OS, Office 365 Applications, perform software/hardware installation, assist in maintaining EUC related technical documentations, as well as assist in EUC related projects which including but not limited to new customer onboarding/offboarding specifically on M365 related products.

Responsibilities

  • Provide expertise and guidance on the potential use of all M365 applications
  • Support customers for M365 related applications including Exchange Online, MS Teams, Teams Telephony, OneDrive, Defender, Intune/Autopilot, Office Suite, SharePoint Online, and other M365 core services.
  • Be an advocate and provide best practices for use of all M365 products.
  • Provide technical support for online meetings ensuring a good video conference experience with the ability to manage different conferencing devices.
  • Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
  • Perform administration tasks (Azure Active Directory) including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring.
  • Interact with the service desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
  • Develop and maintain product and/or service documentation and knowledge base articles.
  • A strong passion in working with M365 technologies
  • Other duties may be delegated by the Manager or Team Lead from time to time
  • Deliver training for employees on using M365 applications articulating the technical capabilities in a non-technical manner.
  • Be the escalation point from members of the IT team working the internal helpdesk system for M365 related issue.
  • Good in Microsoft Power Platform and Microsoft Power Automate will be an added advantage.
  • Support Windows OS, desktop/laptop related software & hardware when needed.
  • Fulfill desktop/laptop related service requests including but not limited to cloning & deployment, software installation within the Service Level Agreement as and when required
  • Conduct hardware/software installations based on customer’s requirements and company specifications
  • Perform Root Cause Analysis (RCA) for End User Computing (EUC) related (*Including M365) service problems as part of problem management
  • Perform remote support to end user’s PC as and when the user agreed
  • Liaise with support vendors for maintenance, support, or issues resolution.
  • Work with Team Lead, team members & customers to achieve a high level of customer satisfaction
  • Ensure that relevant updates and patches are applied accordingly to the desktop/laptop using endpoint management tools
  • Assist Team Lead in performing various desktop/laptop related projects including but not limited to PC Refresh, In-Place Upgrade, Security Patching, etc

Requirements

  • Degree/Diploma in Computer Science/IT
  • Minimum 3 to 5 years of working experience in Microsoft 365 Technologies
  • Experience in Microsoft Intune (Deploy of applications to Windows, IOS, and Android devices) is a must
  • Experience in supporting M365 user
  • Ability to work independently under pressure to meet project timelines with quality work.
  • Possess knowledge in IT networking to troubleshoot computer 1st level networking problems
  • Possess IT skills in MS Windows, M365, desktop hardware, and network environments
  • Strong organizational, interpersonal skills and customer-oriented
  • Excellent verbal and written communication skills
  • Independent and results oriented
  • Willing to work on a flexible schedule depending on business needs
  • Ability to work non-deskbound and flexibility to travel to multiple sites as and when required.
  • ITIL v4 and M365 Fundamentals certification is an added advantage
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