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We committed to delivering outstanding customer service and sales support. To enhance our customer experience, we are seeking a dedicated Call Center Specialist to join our team. This role will focus on providing exceptional sales and customer service support during office hours, ensuring that customers’ inquiries are handled promptly and professionally.
Job Overview:
The Call Center Specialist will be responsible for handling incoming and outgoing customer calls, providing assistance with sales inquiries, resolving customer issues, and ensuring a positive customer experience. You will be the first point of contact for customers, providing product information, troubleshooting, and handling any complaints or escalations. This role requires strong communication skills, a customer-centric mindset, and the ability to handle multiple tasks efficiently.
The work location is near Tiong Bahru MRT. This role will report to the Call Centre Manager.
Key Responsibilities:
- Handle inbound and outbound customer calls, providing assistance with sales inquiries, product information, and customer service support.
- Resolve customer issues and complaints in a timely and professional manner, ensuring high levels of customer satisfaction.
- Process orders, returns, and exchanges, and follow up on customer inquiries.
- Maintain accurate and detailed records of customer interactions, transactions, and feedback.
- Work closely with other departments to resolve complex issues and ensure seamless customer service.
- Provide recommendations to customers on products and services, identifying opportunities to upsell or cross-sell when appropriate.
- Meet performance targets for call quality, customer satisfaction, and sales conversions.
- Assist with administrative tasks such as updating customer records, processing payments, and generating reports.
- Adhere to company policies and procedures, maintaining a professional and positive demeanor at all times.
- Stay updated on company products, services, and policies to provide accurate information to customers.
Qualifications:
- High school diploma or equivalent (a bachelor’s degree is preferred but not required).
- At least 1-2 years of experience in a call center, customer service, or sales role.
- Strong communication and interpersonal skills, with a customer-focused mindset.
- Ability to multitask and work in a fast-paced environment.
- Problem-solving skills and the ability to handle difficult situations calmly and professionally.
- Experience in sales and upselling is a plus.
- Strong organizational skills and attention to detail.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A positive and supportive work environment.
