Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Customer Service Officer

Salary undisclosed

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Job Objective:

Provide customer support and services for all post-sales activities (preventive maintenance, fault diagnostics, and resolution) in line with established Service Level Agreements (SLAs) and SAV standards.

Core Responsibilities:

Customer Support for Fault Rectification:

  • Maintain the Technical Hotline and Support Email during business hours, recording requests and opening tickets.
  • Gather detailed information on faults to aid engineers in diagnosis.
  • Retrieve necessary information (equipment lists, schematics, photos) for the Post Sales Team Lead to assign engineers within 30 minutes.
  • Schedule on-site appointments for engineers and communicate details to customers.
  • Liaise with product suppliers for services and parts quotations.
  • Follow up with the Post Sales Team to ensure requests are resolved within SLA.

Quotations for Standard Services:

  • Prepare and submit repair and consumables quotations for approval; escalate non-standard requests to Project Sales.
  • Escalate sales requests beyond CSO’s purview to the Sales Lead Admin.

Support Preventive Maintenance:

  • Schedule preventive maintenance for contract customers and coordinate engineer assignments.
  • Communicate with customers about room availability and provide engineers with necessary information.

Return Materials Authorization (RMA):

  • Prepare documents and manage the return of faulty units to manufacturers.
  • Follow up on repair status and update customers.
  • Maintain the Customer Master Equipment List.

Post Sales Inventory Tools:

  • Ensure proper issuance and recording of equipment and tools.
  • Raise purchase requests for low inventory items.

Reports:

  • Prepare and generate necessary reports for the Post Sales Team Lead, coordinating with various departments to gather required information.
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