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Aftersales Manager

Salary undisclosed

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Responsibilities

  • Responsible to meet profitability targets for aftersales business including service, workshop and parts
  • Lead and motivate the team to deliver business targets within a culture of continuous improvement, process excellence and efficiency
  • Ensure the team provide quality customer service at all time
  • Identify and develop new opportunities to increase customer retention for the aftersales business
  • Responsible to meet OEM set targets and standards for aftersales business
  • Maintain strong collaborative relationship with OEM and business partners
  • Ensure warranty policy and procedure are carried out in accordance to OEM guidelines
  • Monitor and analyse aftersales performance KPIs and work on improvement plans when required

Requirements

  • Minimum Degree qualifications with 5 years of aftersales managerial experience within the automotive industry
  • Exemplary leadership and people management skills
  • Dynamic with strong drive to excel
  • Strong business acumen
  • Customer centric mindset with commitment to deliver high quality service
  • Excellent interpersonal and communication skill
About Wearnes Singapore
Size 201 to 500
Industry Automotive Retail
Location Singapore
Founded 1 January 1906
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