Community Specialist

Company Description

FINETIKS is a platform in the Jakarta Metropolitan Area dedicated to helping individuals build strong financial habits and live financially well. Our goal is to provide users with a comprehensive financial management tool that offers personal insights to better control and manage their financial needs. We are committed to fostering an inclusive community that supports members on their journey to achieve financial goals and improve financial literacy through open access and partnerships within the financial ecosystem.

Responsibilities

• Able to lead & execute end-to-end community activities
• Define clear community objectives and measurable outcomes.
• Define necessary strategies by considering target community members, business objectives, and performance metrics.
• Manage, track, and optimize community daily engagement. Collaborate with cross-products and services to embody a customer-first mindset.
• Grow community members by ensuring competitiveness to increase their loyalty and advocacy.
• Create insightful analyses and reports of the communities.
• Collaborate with external communities to reach a wide audience base.
• Identify opportunities and potential partnerships to enhance community performance that contributes to business sustainability and growth.
• Collaborate with multiple teams (Creative, Brand, Platform, Partnership, Data, Market Manager/Partner, and Product) to implement cost-saving strategies that enhance community performance and competitiveness.
• Collect and evaluate insights from community members on community perks & benefits, environment, and overall activities.
• Translate analysis findings and personal insights into actionable recommendations for community growth plans.

Requirements

• Passion for community marketing and creating growth.
• Solid analytical and problem-solving skills.
• Great people-skill, able to conduct effective negotiation and influence people.
• Self-driven loves challenges, has an entrepreneurial spirit, and is resilient to failures.
• Excellent communication, passion, dedication and energy to get things done.
• Bachelor's degree in Marketing, Communications, or a related field.
• Min. 2 years experience in e-commerce, online marketing, creative, communications, and content production.
• Strong sense of ownership and accountability, with good attention to detail.
• A major plus is a high proficiency in presenting ideas with concise and strategic thinking, translating complex data findings into clear insights, and having a knack for storytelling.
• Understand go-to-market and route-to-market knowledge in product mix and channel marketing mix.
• Customer-centric mindset in devising and managing commercial projects.
• Experience working independently and in hands-on marketing. Understanding the community marketing role is a must. Ability to follow brand guidelines and ensure correct brand implementation in event materials.
• Multitasking, self-driven, able to juggle multiple projects and other responsibilities and at the same time able to prioritize/effectively delegate tasks.