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Customer Service Officer

Salary undisclosed

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Job Responsibilities:

  • Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services
  • Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily
  • Depending on the projects assigned, candidates may be required to perform cross selling and upselling of products and services to existing customers and prospects

Requirements:

  • Able to communicate fluently in English and at least one other language to attend to non-English speaking customers
  • Prior experience in a call centre environment is preferred
  • Candidates with prior customer service experience in other businesses and operations may be considered as well
  • Possesses a customer service mind set and is able to empathies with customers and quickly grasp the issues they’re facing
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