IT Executive (0209 September 2024)
Salary undisclosed
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Job Description
Chan Chee Meng
EA 07C3069
R1110620
- Provide comprehensive support for shore-based infrastructure, applications, and end users
- Provide infrastructure support for a network consisting of switches, firewalls and maintain the reliability of the network and systems infrastructure
- Monitor backup server and enterprise backup system to ensure the recovery of user data and email systems
- Set-up and maintain IT equipment in Auditorium, Boardroom and other meeting spaces as required
- Coordinate with vendors for the procurement and servicing of IT equipment
- Manage company domain name and public IP addresses
- Administer Active Directory, DNS, DHCP and MS O365
- Assist in server monitoring, configuration, installation, and setup user sccount / security administration
- Provide multi-level support and convey resolutions for issues pertaining to software, hardware, printers, e-mail, network and telecommunication
- Configure IT profiles and equipment
- Provide expert knowledge on Microsoft Office and other Windows applications to resolve issues
- Analyze, monitor, and resolve application and system failures and provide general analysis and operational support
- Carry out scheduled and emergency maintenance of managed systems to ensure that the production platform runs at optimal capacity
- Initiate installations of application software and updates
- Resolve application and system failures
- Facilitate end-user communication and computing for ships at sea
- Collaborate with ship personnel and make visits to ships as required
- Engage with third-party vendors and Telco providers for infrastructure maintenance and ship communications
- Extend support to colleagues in other regions as the company expands
- Update IT and user inventory / data and produce monthly reports
- Understand the potential cyber vulnerabilities in computer-based systems and technical procedure and protection measures to ensure availability and integrity of systems and data
- Minimum Diploma holder in relevant discipline with minimum 3 years of experience
- Must have strong computer hardware and software proficiency
- Experience in maritime sector and operations, and strong familiarity with navigational aids and maritime communication systems
- Able to troubleshoot and problem solve
- Good communication skills, team player & able to work in challenging ICT environment
- Able to travel overseas and board vessels and perform duties on ships in shipyard & anchorage
- May need to work on weekends and public holidays
- Candidate with maritime industry experience will be an added advantage
Chan Chee Meng
EA 07C3069
R1110620
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