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Senior Customer Service Assistant, Retail

Salary undisclosed

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Responsibilities

  • Oversee the day-to-day operations of Concierge Counter
  • Attend to customer enquiries & feedback
  • Manage gift voucher sale and reimbursement
  • Support the mall's marketing activities and perform general admin duties
  • Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment
  • Be mall ambassadors by providing exemplary customer service
  • All other matters relating to Customer Service and Concierge Counter
  • Undertake ad hoc projects and responsibilities that may be assigned from time to time

Requirements

  • At least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industry
  • Proficient in MS Office suite, especially Microsoft Excel
  • Pleasant disposition with outstanding communication, problem solving and negotiation skills
  • Ability to multi task with high level of initiatives
  • Team player with ability to work independently
  • Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs
  • Able to work rotating shifts, on weekends and public holidays. (5 day work week) AM shift - 9.30am to 7pm; PM shift - 12.45pm to 10.15pm
  • First aid and AED training an added advantage

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.