Operations Manager (Healthcare).

Key Responsibilities

Patient Billing Management

• Oversee the accurate and timely procesing of patient bills and invoices
• Resolve billing discrepancies and ensure compliance with insurance and regulatory requirements
• Monitor accounts receivable and coordinate with finance depatment for timely payouts
  
  

Appointment Scheduling

• Manage and optimise chemotherapy appointment scheduling systems and workflows to ensure optimal patient flow and minimise wait times
• Coordinate with staff to schedule appointments efficiently, considering patient preferences, medical priorities and satellite centres
  
  

Financial Counselling

• Provide guidance and support to patients regarding financial aspects of their treatment
• Assist patients in understanding insurance coverage, payment options, and financial assistance programs
  
  

Staff Supervision

• Mentor and supervise a team of two junior staff members
• Conduct regular performance reviews and provide ongoing training and development opportunities
• Ensure junior staff adhere to organisational policies and procedures
  
  

Operational Support

• Collaborate with other departments to streamline processes related to patient care and administrative functions
• Implement improvements in billing systems, appointment scheduling, and financial counseling services
• Equipped with excellent knowledge of departmental processes, lead end-to-end service development, including conceptualisation, execution, maintenance and change management
  
  

Compliance & Reporting

• Ensure adherence to legal and regulatory requirements related to patient billing and financial counselling
• Prepare reports on billing activities, appointment scheduling metrics, and financial counseling outcomes
  
  

Key Requirements

• Bachelor Degree in Healthcare, Business Administration, or a related field. A Master's Degree will be an advantage
• Required 5 years' experience in healthcare administration in the supervisory capacity, preferably in a clinical setting or cancer centre will be an advantage
• Strong understanding of medical billing practices, insurance procedures, and financial counseling.
• Excellent leadership and interpersonal skills with the ability to effectively manage and motivate a team
• Be able to lead and develop a team based on their strengths and capabilities
• Exceptional organisational and time management skills, with keen attention to details
• Proficiency in using healthcare management software and Microsoft Office Suite
  
  

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 24736

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766