Epicareer Might not Working Properly
Learn More

Desktop Engineer

Salary undisclosed

Apply on


Original
Simplified
Responsible for the service counter, troubleshooting, issue/re-image/return of client platforms (laptop/desktop) to meet agreed business needs & service levels.

  • Perform troubleshooting for client platform related problems.
  • Perform service request queue/ticket related to client platforms.
  • Perform in client platform patch/implementation/upgrade project.
  • Perform on research/evaluation of client platform tools.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Provide systems related technical advice to customers or project team.
  • Manage systems changes through change request process & provide status reports/service report to the relevant parties.
  • Ensure service level meet requirement. Propose and implement action plan when required.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular service report to relevant parties.
  • Established standard code of conduct/best practices to ensure operation consistency across project teams.
  • Must have Skill: Windows 10/11.


Working Hours: 8.30AM to 5.30PM