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Senior Executive / Executive (Feedback), Office of Patient Experience

Salary undisclosed

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Job Description

You will manage patient feedback to ensure timely response within stipulated service standards.

  • Feedback management entails patient engagement, analysis of the case, proper routing to stakeholders, investigation and follow up with relevant stakeholders, service recovery or closing loop with feedback providers.
  • Data entry into feedback system for tracking of case and prepare reports such as weekly feedback reports.
  • Participate in service initiative/quality improvement projects

You must be able to converse confidently with patients and family to exude a caring and outgoing attitude of a professional healthcare worker and ensure prompt service recovery and problem resolution is done.

Requirements

· Bachelor’s degree preferably in Nursing or a clinical discipline

· Good analytical, organizational and communication (verbal and written) skills.

· Excellent interpersonal skills with a positive work attitude