Information Technology Executive

Summary

This position is to provide comprehensive support for both Shore and Fleet IT needs. As an IT Executive, you will be responsible for ensuring the smooth operation of our shore-based ICT operations and supporting the fleet. This encompasses full infrastructure, application, and end-user support for shore-based operations. The shore environment utilizes a hybrid setup, combining on-premises and cloud-based solutions alongside basic shore-based infrastructure. In addition to shore operations, it plays a crucial role in supporting Fleet IT needs. This involves facilitating end-user communication and computing. Team members are expected to actively engage with users in this critical aspect of our business and collaborate closely with ship personnel, sometimes requiring visits to ships in local and international waters.

Job Description

• Provide comprehensive support for shore-based infrastructure, applications, and end users.
• Provide infrastructure support for a network consisting of switches, firewalls and maintain the reliability of the network and systems infrastructure.
• Monitor backup server and enterprise backup system to ensure the recovery of user data and email systems.
• Set-up and maintain IT equipment in Auditorium, Boardroom and other meeting spaces as required.
• Coordinate with vendors for the procurement and servicing of IT equipment.
• Manage company domain name and public IP addresses.
• Administer Active Directory, DNS, DHCP and MS O365.
• Assist in server monitoring, configuration, installation, and setup user sccount / security administration.
• Provide multi-level support and convey resolutions for issues pertaining to software, hardware, printers, e-mail, network and telecommunication.
• Configure IT profiles and equipment.
• Provide expert knowledge on Microsoft Office and other Windows applications to resolve issues.
• Analyze, monitor, and resolve application and system failures and provide general analysis and operational support.
• Carry out scheduled and emergency maintenance of managed systems to ensure that the production platform runs at optimal capacity.
• Initiate installations of application software and updates.
• Resolve application and system failures.
• Facilitate end-user communication and computing for ships at sea.
• Collaborate with ship personnel and make visits to ships as required.
• Engage with third-party vendors and Telco providers for infrastructure maintenance and ship communications.
• Extend support to colleagues in other regions as the company expands.
• Update IT and user inventory/data and produce monthly reports.
• Understand the potential cyber vulnerabilities in computer-based systems and technical procedure and protection measures to ensure the availability and integrity of systems and data.

Requirements

• Must have strong computer hardware and software proficiency.
• Experience in the maritime sector and operations, and strong familiarity with navigational aids and maritime communication systems.
• Able to troubleshoot and problem-solve.
• Able to travel overseas and board vessels and perform duties on ships in shipyard & anchorage.
• Candidate with maritime industry experience will be an added advantage.

Purva

EA Licence Number: 23C2060

Registration ID is R22109878

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