L1 IT Support Engineer

About the company

You will be working with our client who specializes in the healthcare and technology space.

Roles and Responsibilities

• Provide end user support on L1 issues over phone or via remote tools and emails.
• Provide application support and basic troubleshooting - password resets, printer configurations, break/fix instructions.
• Ensure timely escalation of major and critical incidents. Support routing and escalation to L2 support.
• Respond in a timely manner to service issue and requests.
• Follow up with customers to ensure issue has been resolved.
• Basic triaging of incidents raised and to support L2 staff.
• Provide deployment support for future deployments.
• Identifying patterns in user issues and reporting recurring problems to prevent larger system disruptions
• Document steps taken to resolve issues and avoiding unnecessary disruptions during troubleshooting

Requirements

• Minimum Diploma in Information technology or equivalent.
• At least 1-2 years of work experience in IT support.
• Ticketing Systems: Experience using ticketing system to log and manage support requests.
• Able to work well in a team and perform efficiently.
• Excellent end user support and communications skills.
• Ability to be calm and understanding, such as dealing with frustrated or upset users.
• Handling a high volume of request efficiently without sacrificing quality of service
• Able to perform shift work.
• Strong drive to continuously learn
• Willing to work in a 1 Year Contract Renewable

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Alyssa Aguirre at [email protected] for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R2196712