Human Resources Director

Hill Hospitality Search International (HHSI) is a rapidly expanding executive search firm specializing in high-level talent acquisition for the global hospitality industry. Founded just two years ago, HHSI has swiftly made its mark by being selective with its assignments, focusing exclusively on roles that require the utmost discretion and industry expertise. During this time, the firm has successfully completed over 15 retained executive search assignments, with the majority involving highly confidential or C-suite roles.

Our reputation for discretion, professionalism, and delivering transformative results has earned us the trust of hotel owners and operators globally. We understand the unique challenges of the luxury hospitality market, and our deep industry knowledge allows us to identify and place culturally adaptable leaders who not only meet operational needs but also align with the broader strategic vision of our clients.

At HHSI, we don’t just fill positions; we seek out candidates who drive business growth and elevate brand reputation. Our hands-on, tailored approach ensures that we deliver high-impact executives capable of delivering transformative results within the ever-evolving hospitality sector. From boutique hotels to large multinational chains, we are committed to finding the right leaders who can shape the future of hospitality.

The Hotel Human Resources Director is a key leadership position responsible for shaping and driving the human resources strategy to support the hotel’s business goals and enhance its organizational culture. This role is pivotal in creating an environment that fosters employee engagement, satisfaction, and performance, directly impacting the hotel’s financial outcomes and overall success.

The HR Director will develop and implement HR policies and practices that align with the hotel’s strategic objectives, ensuring that human resources initiatives support both operational excellence and financial performance. By focusing on recruitment, training, and employee development, the HR Director will help build a skilled and motivated workforce that contributes to high levels of guest satisfaction and operational efficiency.

The HR Director will also play a crucial role in shaping the hotel’s culture, promoting values of diversity, equity, and inclusion. This involves creating programs that enhance employee experience, drive engagement, and reduce turnover, which in turn supports the hotel’s financial goals by maintaining a stable and committed team.

Furthermore, the HR Director will oversee compensation and benefits programs to ensure they are competitive and effective in attracting and retaining top talent. By managing performance appraisal systems and resolving employee relations issues, the HR Director will help maintain a positive and productive work environment that supports the hotel’s financial and operational objectives.

The ideal candidate will be a strategic thinker with a deep understanding of hospitality HR practices, capable of driving initiatives that align with the hotel’s vision and enhance both culture and profitability.

Key Responsibilities

• Develop and implement HR strategies that support the hotel's business objectives and enhance employee engagement and retention.
• Oversee recruitment and onboarding processes, ensuring the hotel attracts and retains top talent in the luxury hospitality sector.
• Design and deliver training and development programs to enhance employee skills, leadership capabilities, and career growth.
• Manage performance appraisal systems, providing guidance on performance management and employee relations.
• Ensure compliance with labor laws and regulations, and handle employee-related legal and regulatory matters.
• Foster a positive organizational culture, promoting diversity, equity, and inclusion within the workplace.
• Oversee employee benefits and compensation programs, ensuring they are competitive and aligned with industry standards.
• Resolve employee conflicts and grievances in a timely and effective manner, promoting a harmonious work environment.
• Monitor HR metrics and prepare reports for senior management on key HR performance indicators.
• Collaborate with senior leadership to support strategic initiatives and drive organizational change.

Desired Candidate Profile

• Minimum of 8-10 years of HR experience, with at least 5 years in a senior HR role within the luxury hospitality industry.
• Proven experience in developing and implementing HR strategies and programs that drive business success.
• Strong knowledge of employment laws and regulations, with experience managing compliance and legal issues.
• Excellent leadership and team management skills, with a track record of fostering positive work environments.
• Exceptional communication and interpersonal skills, with the ability to influence and build relationships at all levels of the organization.
• Strategic thinker with the ability to align HR practices with business goals and drive organizational change.
• A degree in Human Resources, Business Administration, Hospitality Management, or a related field is preferred.
• Professional HR certification (e.g., SHRM-SCP, CIPD) is a plus.
• Fluency in English is required; proficiency in additional languages is an advantage.