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Deskside Support Engineer

Salary undisclosed

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Job Title: Deskside Support Engineer

Location: Singapore

About the Role:

We are seeking a Deskside Support Engineer to join our team and provide high-quality technical support. You will be responsible for delivering executive-level white glove service and Tier 1 support to our on-site users. Your role will include troubleshooting hardware, software, and network issues, as well as configuring and deploying new systems. This is a great opportunity to work with modern technologies and contribute to a dynamic team.

Key Responsibilities:

  • Provide desk-side support for executives and on-site Level 1 support for users.
  • Offer white glove service to the executive team for all IT-related issues.
  • Image, re-image, configure, and deploy laptops and desktops for new and existing users.
  • Diagnose, troubleshoot, and resolve hardware (PCs, printers), software, and network issues.
  • Deploy and manage computer hardware, systems software, and applications.
  • Administer user accounts using Active Directory.
  • Use SCCM for imaging, re-imaging, and software deployment (Windows 10, Microsoft Office365, Teams, Skype for Business).
  • Handle data migration and backups.
  • Manage tickets through ServiceNow and ensure timely resolution.
  • Assist users with walk-in support and via calls.
  • Make decisions regarding hardware troubleshooting and replacement.
  • Collaborate with project teams to ensure timely project delivery.
  • Perform additional duties as assigned by the Reporting Manager.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a Desktop Support Engineer or Support Technician.
  • Advanced knowledge of computer hardware systems, memory modules, and peripherals.
  • Familiarity with popular operating systems and software applications.
  • Expertise in troubleshooting complex hardware and software issues.
  • Experience using remote connection systems for technical support.

Skills:

  • Strong troubleshooting and problem-solving skills.
  • Excellent time management and the ability to work independently.
  • Strong communication skills, especially when working with executives.
  • Ability to handle multiple tasks and prioritize efficiently.
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