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Job Title: Deskside Support Engineer
Location: Singapore
About the Role:
We are seeking a Deskside Support Engineer to join our team and provide high-quality technical support. You will be responsible for delivering executive-level white glove service and Tier 1 support to our on-site users. Your role will include troubleshooting hardware, software, and network issues, as well as configuring and deploying new systems. This is a great opportunity to work with modern technologies and contribute to a dynamic team.
Key Responsibilities:
- Provide desk-side support for executives and on-site Level 1 support for users.
- Offer white glove service to the executive team for all IT-related issues.
- Image, re-image, configure, and deploy laptops and desktops for new and existing users.
- Diagnose, troubleshoot, and resolve hardware (PCs, printers), software, and network issues.
- Deploy and manage computer hardware, systems software, and applications.
- Administer user accounts using Active Directory.
- Use SCCM for imaging, re-imaging, and software deployment (Windows 10, Microsoft Office365, Teams, Skype for Business).
- Handle data migration and backups.
- Manage tickets through ServiceNow and ensure timely resolution.
- Assist users with walk-in support and via calls.
- Make decisions regarding hardware troubleshooting and replacement.
- Collaborate with project teams to ensure timely project delivery.
- Perform additional duties as assigned by the Reporting Manager.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience as a Desktop Support Engineer or Support Technician.
- Advanced knowledge of computer hardware systems, memory modules, and peripherals.
- Familiarity with popular operating systems and software applications.
- Expertise in troubleshooting complex hardware and software issues.
- Experience using remote connection systems for technical support.
Skills:
- Strong troubleshooting and problem-solving skills.
- Excellent time management and the ability to work independently.
- Strong communication skills, especially when working with executives.
- Ability to handle multiple tasks and prioritize efficiently.
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