Merchant Account Manager (GrabFood)

Company Description

About Grab and our workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, we make a lasting difference for Southeast Asia by creating economic empowerment for everyone.

Job Description

Get to know our Team:

The Singapore Commercial team oversees, shapes and grows the business in Grab Singapore. We contribute towards Grab's vision of being Southeast Asia's superapp by providing everyday services that matter most to consumers in Singapore. We develop and execute business strategies that help us achieve our vision in serving our community.

The team is responsible for growing and managing the accounts of F&B businesses across GrabFood. Ensuring close partnership with these merchants, we develop plans and strategies to drive their sales and meet their business needs, across the different services in Grab such as Express, Pay, and Ads.

Get To Know The Role

As an Account Manager (GrabFood), you will be responsible for:

• Establishing and managing strong business relationships with existing and potential new merchants to drive growth for GrabFood
• Leading all elements of account management, including business identification, business development strategy, partner negotiation, day-to-day account management, and execution of key initiatives
• Driving growth in F&B accounts as measured by deliveries, GMV and revenue, as well as forming deeper relationships with partners through collaboration in other Grab verticals such as GrabPay, GrabAds and GrabExpress
  
  

The Day-to-day Activities

• Work with the Head of Commercial (GrabFood) on business development strategy
• Manage a portfolio of accounts with a focus on building lasting relationships and increasing profitability/revenue
• Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses
• Analyzing data and developing initiatives to increase revenues/profitability for your portfolio
• Drive growth for key accounts, measured by deliveries and GMV and ensure that the partner thrives on the platform
• Work across functions to tailor account specific needs (e.g. customized reporting, marketing support, integrations, product, etc.) to make sure accounts have the best possible experience on the GrabFood platform
• Continuously engage our merchants and listen to their needs, collect and address feedback, and address concerns put forward
• Drive operational excellence by working with the merchants and operations teams
• Work closely with business teams to develop joint business plans, conduct regular business reviews and pitch strategic initiatives
  
  

Qualifications

What Essential Skills You Will Need

• Bachelor's degree in Business / Management or equivalent
• Minimum 2-4 years of experience in account management, business development, partnerships or equivalent role
• Experienced in handling Key Accounts and Strategic Partnerships
• Able to manage conversations with C-level positions and senior stakeholders
• Experience in F&B industry is a plus
• Excellent communication skills in both written and spoken English
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
• Demonstrated ability to work effectively across internal and external organizations
• Have a competitive edge and thrive in a team environment
• Comfortable with managing data and able to perform analysis (e.g. to solve business problems)
• Detail-oriented and organized
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.