Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Client Care Advisor

Salary undisclosed

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This job is with Tiffany & Co., an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.

  • Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
  • Are you passionate about client service & experience?
  • Do you love making a difference?

The Client Care Advisor is responsible for delivering luxury best-in-class client experience across multiple contact channels, by listening to each client’s personal needs and addressing it through an elevated and authentic approach. This individual will be responsible for achieving and exceeding client service goals and commercial sales targets. Role will be based in Singapore east, with a hybrid work approach.

Requirements

Client Services

  • Deliver elevated, positive, and high-energy client experience aligned with Tiffany core Brand values and integrity.
  • Consistently deliver luxury outstanding service to resolve client issues as effectively as possible and with empathy. Escalate issues diligently to ensure a prompt and client-centric resolution.
  • Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building.
  • Display expertise in a multi-system, multi-tasking environment to manage calls, emails and live chat channels.
  • Sales Execution
  • Demonstrate and share with clients Brand presentation, storytelling, and product knowledge.
  • Communicate with passion and authenticity, use elevated verbal and written language, embodying the Tiffany brand in every client interaction.
  • Initiate proactive, elevated, and relevant product recommendations for the client to drive conversion and satisfaction.
  • Meet and exceed commercial goals and track omni-channel business activities.

Operations

  • Complete general administrative tasks on an ad-hoc basis as per business needs, including responding to COMPASS and Sales Service emails and Ecommerce orders processes.
  • Resolve order-related issues by liaising between client and internal/external groups (Warehouse/Operations/Merchandising).
  • Manage verification of orders for fraud and ensure timely fulfillment.

Qualifications
  • High School Certificate or Equivalent.
  • Previous customer service experience in retail or call center environment.
  • Strong verbal and written communication skills.
  • Possess excellent problem-solving skills.
  • Ability to handle calls objectively, when speaking with customers who may be irate, and ability to diffuse customer situations independently or under the guidance of a coordinator or supervisor.
  • Familiarity with website technology, website navigation and terminology associated with internet commerce.
  • Flexible working availability, including evenings and weekends.

Preferred
  • Tertiary Qualification
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