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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Technical Support Engineer

Salary undisclosed

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About Triple-A

Triple-A, the digital currency payment institution, enables businesses to pay and get paid in both traditional and digital currencies, volatility-free.

From API to no-code integration, Triple-A’s frictionless, white-label payment solutions are designed to blend smoothly into existing business operations — all while upholding the highest standards of security and compliance.

Triple-A is licensed in the United States, European Union and Singapore.

We enable borderless collections & global payouts for 20,000 partners across 200 countries, including Grab, Charles & Keith, Razer, Du and Singapore Red Cross.

Join the team

Triple-A is a global payment institution. We are headquartered in Singapore, with offices across the Americas, Europe and Middle East.

We are a dynamic and passionate team building towards a more efficient global payment ecosystem. We are actively bridging the gaps in cross-border payments, between traditional & digital currencies, and web2 and web3.

Guided by our CEO, Eric Barbier, who brings 18 years of experience and a proven track record in building and scaling payment companies worldwide, Triple-A is growing our team. If you're bold, tenacious, and creative, we believe you'd be a perfect match for us!

The Role

As a Support Engineer, you will be the first line of contact for clients needing technical assistance and will also support operational tasks. Your responsibilities will include troubleshooting technical issues, maintaining operational workflows, and ensuring the smooth execution of transactions. You’ll collaborate with different teams to provide comprehensive support that meets the high standards of our clients. This role is ideal for someone who enjoys a blend of technical support and operational tasks

Key Responsibilities:

Technical Support:

  • Respond to support inquiries from clients, ensuring timely and accurate assistance.
  • Assist clients with account setups, configurations and technical integrations.
  • Document all support interactions and resolutions in the ticketing system accurately.
  • Analyse system alerts and take appropriate actions to prevent service disruptions.
  • Escalate complex technical issues to Senior Support.

Operations:

  • Monitor daily operations, ensuring all transactions are processed correctly and on time.
  • Collaborate with the operations team to address clients issues.
  • Improvise existing or implement new operational processes to improve efficiency and service quality.

Who are we looking for:

  • Minimally 2 years of past experience in technical support, operations, or a similar role within payment services or financial technology is highly desirable.
  • Excellent communication skills, with the ability to explain technical and operational concepts clearly to non-technical users.
  • Strong problem-solving skills with a focus on delivering customer satisfaction.
  • Willingness to learn and explore.
  • Proficiency in Chinese Language is a must.
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