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IT Manager

Salary undisclosed

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Responsibilities

User Support and System Maintenance

  • Provide daily user support to all PC network and Email related problems
  • Act as a liaison between users and software vendors for trouble-shooting
  • Liaise with PC vendors for quotation and proposal report
  • Install/maintain PCs, printers, servers and PC software programs
  • To assist in department relocation/upgrading projects
  • Provide user support on the AS/400s’ configuration problems
  • Ensure PCs in both standalone/network are timely patched

Network and Email Administration

  • Perform network and Email administration functions. This includes the enrolment and maintenance of user profiles; assignment and mapping of LAN directories; monitoring and housekeeping LAN’s storage capacity to maximise performance, ensure daily/monthly backups for LAN and PC application systems are complete and a copy of each is kept off-site
  • Ensure inventory list and systems configuration lists are kept up-to-date
  • Conduct PC software inspection on a periodical basis
  • Conduct anti-virus checking report on a periodical basis
  • Ensure compliance with internal and external audit recommendations

Documentation and Training

  • Document all application programs and databases backup procedure; operations manual and LAN/PC security manual
  • Provide training, guidance and technical support on the use of new PC products to users
  • PC Systems Design and Implementation
  • Review and recommend for PCs/Servers upgrade

Disaster Recovery Planning

  • Support and Set-up systems at Off-site Disaster Recovery Centre
  • Perform off-site system testing on a yearly basis
  • Conduct the pre-test and post-test meetings with the vendor
  • Ensure the test plan is carried out successfully
  • Document the test result and recommendation
  • Update the off-site disaster recovery procedures whenever necessary

Security Administration

  • Enrolment of systems and application user profiles
  • Review system logs for violation and intrusion
  • Alert and manage the risks and threats arising from technology and internet

Pending Item Management

  • Liaise with software vendors on pending items such as error log and user request status
  • Review problem status reports with users and vendors
  • Install or upgrade new software releases or program fixes
  • Ensure that user request forms are properly maintained
  • Set-up test environment for user acceptance testing
  • Monitor that users sign off the system acceptance forms after testing

Requirements

  • University or Polytechnic graduate in Information Technology or equivalent
  • At least 5 years of working experience in IT first-level support in end user computing, preferably in the financial institutions
  • Practical knowledge in Microsoft Operating System, MS Office, Active Directory, Microsoft Teams, MobileIron, Microsoft Exchange, Anti-Virus, Video Conferencing Solutions, ManageEngine and VPN
  • MCSE, Networking and/or ITIL certifications are highly advantageous
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