IT Manager
Salary undisclosed
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Responsibilities
User Support and System Maintenance
- Provide daily user support to all PC network and Email related problems
- Act as a liaison between users and software vendors for trouble-shooting
- Liaise with PC vendors for quotation and proposal report
- Install/maintain PCs, printers, servers and PC software programs
- To assist in department relocation/upgrading projects
- Provide user support on the AS/400s’ configuration problems
- Ensure PCs in both standalone/network are timely patched
Network and Email Administration
- Perform network and Email administration functions. This includes the enrolment and maintenance of user profiles; assignment and mapping of LAN directories; monitoring and housekeeping LAN’s storage capacity to maximise performance, ensure daily/monthly backups for LAN and PC application systems are complete and a copy of each is kept off-site
- Ensure inventory list and systems configuration lists are kept up-to-date
- Conduct PC software inspection on a periodical basis
- Conduct anti-virus checking report on a periodical basis
- Ensure compliance with internal and external audit recommendations
Documentation and Training
- Document all application programs and databases backup procedure; operations manual and LAN/PC security manual
- Provide training, guidance and technical support on the use of new PC products to users
- PC Systems Design and Implementation
- Review and recommend for PCs/Servers upgrade
Disaster Recovery Planning
- Support and Set-up systems at Off-site Disaster Recovery Centre
- Perform off-site system testing on a yearly basis
- Conduct the pre-test and post-test meetings with the vendor
- Ensure the test plan is carried out successfully
- Document the test result and recommendation
- Update the off-site disaster recovery procedures whenever necessary
Security Administration
- Enrolment of systems and application user profiles
- Review system logs for violation and intrusion
- Alert and manage the risks and threats arising from technology and internet
Pending Item Management
- Liaise with software vendors on pending items such as error log and user request status
- Review problem status reports with users and vendors
- Install or upgrade new software releases or program fixes
- Ensure that user request forms are properly maintained
- Set-up test environment for user acceptance testing
- Monitor that users sign off the system acceptance forms after testing
Requirements
- University or Polytechnic graduate in Information Technology or equivalent
- At least 5 years of working experience in IT first-level support in end user computing, preferably in the financial institutions
- Practical knowledge in Microsoft Operating System, MS Office, Active Directory, Microsoft Teams, MobileIron, Microsoft Exchange, Anti-Virus, Video Conferencing Solutions, ManageEngine and VPN
- MCSE, Networking and/or ITIL certifications are highly advantageous
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