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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Incident Manager (Incident Resolution, Change & Problem)

Salary undisclosed

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Key Highlights:
  • Central Location
  • Permanent Position
  • Opportunity to work with a dynamic, industry-leading company
  • Up to $10,000 + Bonus + comprehensive benefits package


As an IT Incident Manager, you will be responsible for managing and improving the ITIL-aligned processes of Incident, Change, and Problem Management. This role ensures the swift resolution of IT incidents, smooth implementation of changes, and the proactive resolution of underlying problems. The position requires strong leadership, process management skills, and collaboration with technical teams, vendors, and stakeholders to maintain high service availability and minimize business disruption.

Responsibilities:

  • Oversee the full incident lifecycle, ensuring timely resolution of IT incidents and minimizing impact on business operations.
  • Coordinate with IT teams and vendors to escalate and resolve incidents within agreed Service Level Agreements (SLAs).
  • Provide communication and status updates to stakeholders during major incidents.
  • Conduct incident post-mortem reviews to identify root causes and implement preventative measures.
  • Monitor change performance metrics and continuously improve the process.
  • Problem Management: Identify and analyze root causes of recurring incidents and implement permanent fixes to prevent future occurrences.
  • Collaborate with technical teams to perform detailed problem investigations and trend analysis.
  • Maintain process documentation and ensure compliance with regulatory and security standards.
  • Ensure adherence to ITIL best practices for Incident, Change, and Problem Management.
  • Provide regular reports on KPIs, SLAs, and process effectiveness to leadership.


Requirements:
  • Bachelors degree in Computer Science, Information Technology, or a related field.
  • Min 5 years of experience in IT Incident, Change, and Problem Management or a similar role.
  • Strong understanding of ITIL frameworks and IT service management best practices.
  • Excellent problem-solving and decision-making skills.
  • Experience with ITSM tools such as ServiceNow, Jira, or equivalent.
  • ITIL v3/v4 certification preferred
  • Excellent problem-solving, analytical, and communication skills.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.


Interested applicants, please submit updated resume in MS format via the Apply button.

Position and remuneration will be commensurate with skills and experience.

We regret that only short-listed candidates will be contacted.

Careerally Pte Ltd | EA Licence: 24C2215

Josephine Xie | EA Registration No: R1874897
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