Club Ambassador - Luxury Hotels

The role of Club Ambassador is a specialised role within TouchPoint designed to add the optimal layer of onsite support at the partner hotel’s front line. The role has a direct report to TouchPoint’s Senior Management Team, while day to day reporting to the hotel’s F&B Director or other designated position with the hotel.

The Club Ambassador's primary role is twofold:

1. A priority focus on providing a strong level of member support, presence and engagement - ultimately creating a better onsite experience for hotel members.
2. To ensure the visibility of the membership is maximised to regular hotel guests, and to facilitate the onboarding of new hotel members.

Key Responsibilities and KPIs

• Providing a personalised service for members and their guests.
• Ensuring that each member and their guests’ experience is positive and memorable.
• Working directly with the department heads to ensure timely and appropriate member communications.
• Supporting new member growth through in-venue member on-boarding.
• Cultivating stronger levels of member recognition and to encourage member participation in hotel events and promotions.
• Working closely with the hotel F&B team in all areas of operations to help support the service delivery to members.
• To assist in the planning, execution and hosting of member events at the hotel as required.
• To maintain detailed monthly activity reports on all facets of the role, from member feedback on hotel services through to App platform improvement and how to better support members generally.
• To liaise regularly with TouchPoint and hotel management, reporting on all established KPI’s of the role and the App platform.
• To attend regular hotel F&B meetings as required.

Salary

• Monthly salary commensurate with experience.
• Incentives linked to new member on-boarding.
• All other entitlements (including annual leave, PH pay and CPF) in line with MOM.

Location and Working Hours

• On-site at partner hotel.
• Wednesday to Sunday, 12pm to 9pm.

Requirements

• Excellent verbal communication skills in English (Mandarin is a bonus)
• Experience in service/ hospitality/ sales industry is a bonus