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Responsibilities:
- Provide technical support services remotely or onsite as per service level agreement including
- Break-fix.
- Emergency support.
- Software upgrades.
- 24 x 7 rotational on-call standby duty.
- Engage customers and vendors to deliver a fit-for-purpose and future-proof solution design that meet their business objectives, adhering to project delivery framework and vendors' product lifecycle.
- Develop and implement infrastructure projects adhering to project scope of work, timeline, budget, with quality.
- Develop concise project documentation such as High-Level Design, Low-Level Design,
- Migration/Implementation MoP, User Acceptance Test, User Guide documents, System Documentation.
- Develop test cases and conduct hardware & software regression tests on new software/hardware prior to deployment or proof of concept of solutions.
- Perform configuration change for network enhancement and validation of new service/feature.
- Prepare reports and documentations outlining findings and solutions when required.
- Continually research new technologies and educational opportunities.
Requirements:
- Tertiary education in Computer Networks, Information Technology or Cybersecurity.
- Possess Technical Certifications in any of the following domains will be an added advantage. (Data Center / Routing & Switching / Security / Service Provider / Wireless)
- 3-5 Years’ experience in filed or service engineering, specifically on network, wireless, and network security projects.
- Possess an analytical mind with strong problem-solving skills and the ability to work independently and cope with pressure.
- Able to work flexi hours (even after office hours when required).
- Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
- Preferably with knowledge and hands on experience in any of the following areas:
- LAN Switching technologies such as VLANs, VXLANs, STP/RSTP.
- WAN and Routing technologies such as OSFP, IS-IS, BGP, MPLS.
- Network Authentication technologies such as 802.1x Radius, Active Directory, Posture, Profiling.
- WIFI technologies such as WLC, 802.11ac, PEAL, TLS. Experience with heat map coverage mapping will be an added advantage.
- Network Monitoring / Performance measurement such as Solarwinds, MRTG, PRTG.
- Packet Optical Network solutions such as IPoDWDM.
- Network security solutions such as NG-Firewalls, VPN solutions, UTM, endpoint security, IPS/IDS, token-based authentication solution, antivirus gateway, data encryption, DDoS protection system and PIN verification systems.
- Appliance based Server/firewall/WAN load balancers such as Proxy Server, WAN Optimization and Applications Acceleration systems.
- DNS, DHCP and IPAM (DDI) solutions.
- System Experience includes Linux/Unix, Microsoft Active Directory, DNS, DHCP and MS Server.
- Virtualization solutions such as VMWare, Hyper-V.
- Cloud Experience with AWS, Azure.
About Nera Telecommunications Ltd
Size | More than 250 |
Industry | Communications Equipment |
Location | Singapore |
Founded | 1 January 1978 |
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