Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Customer Success Representative

Salary undisclosed

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Job Summary:

We are seeking a dedicated API Customer Success Representative to provide exceptional support and service to our API users. This role requires a blend of technical knowledge, problem-solving abilities, and strong communication skills to assist customers with their API-related queries and issues. The ideal candidate must also be willing to work on a US timezone.

Key Responsibilities:

  • Customer Support: Provide timely and effective support to API users through various channels (email and live chat) by resolving their queries, troubleshooting issues, and guiding them on API usage.
  • API Expertise: Develop a deep understanding of our APIs, including their functionalities, limitations, and best practices, to provide accurate and helpful advice to customers.
  • Technical Assistance: Assist users with integrating and utilizing our APIs, including guiding them through API documentation, explaining parameters, and resolving integration issues.
  • Issue Resolution: Identify, diagnose, and resolve API-related issues, escalating more complex problems to the development or engineering teams when necessary.
  • Documentation: Contribute to the maintenance and improvement of API documentation, FAQs, and user guides based on common customer queries and feedback.
  • User Feedback: Gather and document user feedback, feature requests, and bug reports, and communicate them to the product and development teams for potential improvements.
  • Relationship Management: Build and maintain strong relationships with API users, ensuring they have a positive experience with our services and feel supported in their development efforts.
  • Proactive Outreach: Engage with users to offer proactive support, such as providing updates on new features, changes to the API, or offering assistance with common issues.
  • Performance Monitoring: Monitor API performance and usage metrics to identify potential issues and ensure a smooth and reliable experience for users.

Qualifications:

  • Technical Skills: Strong understanding of APIs. Familiarity with programming languages (e.g., Python) is a plus.
  • Problem-Solving: Ability to troubleshoot and resolve technical issues, with a strong focus on delivering solutions that meet customer needs.
  • Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and concisely to non-technical users.
  • Customer-Oriented: A customer-focused mindset with a commitment to providing top-notch service and building lasting customer relationships.
  • Experience: Previous experience in a technical support or customer service role, particularly in a software or SaaS environment, is highly desirable.
  • Team Collaboration: Ability to work effectively with cross-functional teams, including development, product management, and sales, to deliver a cohesive customer experience.
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