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To achieve optimal results for the store – sales, client services and people development. Escalate the store and the brand with the store’s advantages – merchandises, people and location. Be a genuine Louboutin Ambassador, presenting the brand with its core values and individuality, to achieve significant recognition in the market.
Responsibilities
- Achieve company set targets, including but not limited to sales, client experience, and operational efficiency.
- Execute sales plans and actions as assigned.
- Provide market insights and clients’ feedback to merchandising department
- Provide insights to clients’ interest to marketing and communications department.
- Work closely with visual merchandising for displays as to attract clients’ attention
- Work closely with other stores in the region to achieve overall sales goal, enhancing sell through and profit margin.
- Build client data base by recruiting new clients, and appropriate clientelling is in place so clients return
- Provide immaculate client experience, and coach the team of the same.
- Provide after sales service, answering client queries, ensuring proper follow ups, and issues are properly addressed and closed.
- Ensure the back of house is well maintained, stocks are properly stored, and other non-merchandise are adequately stocked.
- Responsible for regular stock takes and stock level accuracy
- Lead the team with engagement and empowerment, guiding the team through by example, ensure the team is well equipped with skill sets required for sales, client services and operations.
- Manage the team’s performance by providing feedback on regular basis and take appropriate actions when improvements required
Qualifications
- High school education or equivalent experience
- 2+ years' store management experience
- Customer centric with a positive attitude
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