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User Support
Provide first-level technical support to end-users.
Address and resolve hardware and software issues promptly.
Assist users in troubleshooting problems with computers, software, and peripherals.
Ticket Management
Log and prioritize support tickets using a ticketing system.
Ensure timely resolution of issues according to service level agreements (SLAs).
Update tickets with accurate and detailed information.
Hardware and Software installation
Install, configure, and maintain computer systems and software applications.
Set up new workstations and ensure proper functionality.
Upgrade and update software and hardware components as needed.
Network Support
Troubleshoot and resolve basic network connectivity issues.
Assist in the setup and configuration of network devices.
Collaborate with network administrators for more complex network problems.
Security Maintenance
Implement and maintain security measures to protect IT systems.
Conduct security audits and risk assessments.
Respond to and mitigate security incidents.
Documentation
Create and update documentation for common issues and solutions.
Maintain an organized knowledge base for future reference.
Remote Assistance
Provide remote assistance to users through phone or remote desktop tools.
Guide users through troubleshooting steps and issue resolution.
Training and Education
Conduct training sessions for end-users on software and systems.
Create instructional materials to help users understand common tasks.
Collaboration
Collaborate with other IT teams to resolve complex issues.
