TikTok Shop - Service Business Analyst - 2025 Start
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Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is currently seeking a Business Analyst to provide analytical, reporting, and forecasting support for the group.
We are looking for talented individuals to join us in 2025. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
Responsibilities
- Design, produce and drive analytical work for the Global Selling Service with strategic thinking, especially for planning and opportunity addressing purposes.
- Gather, analyze, and report information related to the current support processes.
- Extend the data automated reporting solutions, and other proactive efforts that tie results to our overall business goals.
- Create customized data analysis tools, applications, and data manipulation utilities for the team. Innovations will include tools that provide Key Performance Indicators (KPI) metrics across multiple data sources through the consolidation of tools and markets.
- Provide summary reports on various processes, including volume forecasting.
- Provide ample opportunity to analyze various operational aspects of our business, including data gathering for determining strategic direction of the service delivery organization.
- Assist in development of key business suggestions and memos, including internal and external business reviews.
Qualifications
Minimum Qualifications
- Currently pursuing or recently graduated with a degree in Business Administration, Business Analytics or a related field.
- Strong time management, risk management, and written and verbal communication skills.
- Analytical mindset with the ability to drive process improvements.
- Adaptable, fast learner and highly motivated with experience in operations and project management.
Preferred Qualifications
- Experience in business analysis and reporting management within Customer Service.
- Understanding of trends related to E-Commerce in global market is a strong plus.
- Experience using data and metrics to measure impact and determine improvements.
- Skilled in project management and able to manage multiple projects simultaneously
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.
If you have any questions, please reach out to us at [email protected]
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is currently seeking a Business Analyst to provide analytical, reporting, and forecasting support for the group.
We are looking for talented individuals to join us in 2025. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
Responsibilities
- Design, produce and drive analytical work for the Global Selling Service with strategic thinking, especially for planning and opportunity addressing purposes.
- Gather, analyze, and report information related to the current support processes.
- Extend the data automated reporting solutions, and other proactive efforts that tie results to our overall business goals.
- Create customized data analysis tools, applications, and data manipulation utilities for the team. Innovations will include tools that provide Key Performance Indicators (KPI) metrics across multiple data sources through the consolidation of tools and markets.
- Provide summary reports on various processes, including volume forecasting.
- Provide ample opportunity to analyze various operational aspects of our business, including data gathering for determining strategic direction of the service delivery organization.
- Assist in development of key business suggestions and memos, including internal and external business reviews.
Qualifications
Minimum Qualifications
- Currently pursuing or recently graduated with a degree in Business Administration, Business Analytics or a related field.
- Strong time management, risk management, and written and verbal communication skills.
- Analytical mindset with the ability to drive process improvements.
- Adaptable, fast learner and highly motivated with experience in operations and project management.
Preferred Qualifications
- Experience in business analysis and reporting management within Customer Service.
- Understanding of trends related to E-Commerce in global market is a strong plus.
- Experience using data and metrics to measure impact and determine improvements.
- Skilled in project management and able to manage multiple projects simultaneously
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.
If you have any questions, please reach out to us at [email protected]
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