Team Leader - Multiline
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Job Title: Team Leader Division: Underwriting Operations Key Relationships: Underwriters, Brokers, Coverholders, Operation Leads, Operations Manager, Underwriting Assistants, UCO and external clients and suppliers. Job Summary: To oversee a team of UAs and Technical UAs in maintaining efficient underwriting processes and providing customer service to clients. Key Responsibilities: Underwriting Support Management Full ownership of task allocation across your pool of UAs and Technical UAs Ensure SLAs are consistently met, and any resource constraints are fully understood by your Operations Manager. Ensure SLAs are frequently review, updated and communicated based on changing business need. Owner of team workflow tool, ensuring data is present, accurate and can be relied upon Ensuring members of the team are producing the appropriate level of output, and any performance issues are appropriately recognized, challenged and resolved. Host UA/AU teams meetings, discussing capacity issues, training requirements and workflow status. Lead other recurring meetings as required by the Operations Manager, deputizing when necessary Consistently review work undertaken by your team, considering whether this should be managed internally or transitioned to an outsource provider. Where necessary, work with your Operations Manager to build a transition plan for outsourcing. Build and maintain personal development plans for all members of your team, ensuring these are appropriately monitored and adhered to and discussed as part of bi-annual appraisals. Highlight error trends that result in a need for additional training. Working with your Technical UA(s), build and deliver bespoke training and monitor performance over time. Serve as a subject matter expert on process changes and system initiatives within product area, including serving on system user groups Develop the knowledge and ability to perform all and any duties of Underwriting Assistants and/or Technical Underwriting Assistants as required Provide accurate management information to senior management team for onward discussion with the business Produce weekly, monthly, quarterly and annual metrics on team performance, controls, workflow, capacity, platform output, etc. Produce ad hoc reports, presentations and marketing literature for senior managers, and other members of staff as requested Provide a professional service to brokers in person, writing, email and telephone Maintain and develop key relationships including brokers and external clients, responding to client queries in an accurate and timely fashion Underwriting Support (as required) Support the Underwriters in the delivery of an effective and efficient administration service Provide pre-underwriting and rating support to Underwriters and other staff as required Ensure timely and accurate data entry and scanning of risk documentation onto all Beazley systems within agreed service levels. Specifically checking agreed percentage of risk entries as required Data verification, integrity and accuracy Photocopying, logging and scanning quotes and declinatures, filing, archiving and scanning Interact with other teams within Beazley, ie. Claims, Finance, Compliance, Management Services and other underwriting teams on matters affecting or related to accounts within the portfolio Help maintain team standards through supporting other team members in achieving their service/quality levels and targets, as required Team Management Line management of staff Conduct the interim and annual appraisals of your team Monitor team capacity, working with Operations Manager to build headcount requirements based on anticipated growth volumes. Ensure effective management of workload, holiday and cover across staff and team Recruitment for team where necessary and coordinating training for new starters within the team Manage accurate and efficient processing and handling of all designated work to SLAs where applicable Review operation reports and flag issues to relevant operational managers Deliver/assist with training and development effort to improve team performance and skills General It is important that within all your interactions both internally and externally you adhere Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to: Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers. Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system. Display business ethics that uphold the interests of all our customers. Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs. Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management. Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups. Personal Specification: This role requires excellent leadership and communication skills, a collaborative approach to working with internal and external stakeholders and a strong focus on continuous improvement. Skills and Abilities Fluency in English and other languages based on regional business requirements Accurate and numerate Computer skills – good working ability with MS Office including Word and Excel Strong analytical skills Effective communication skills (written, verbal, active listening) Facilitation and strong administrative/organizational skills Positive motivation skills Ability to work under pressure and complete tasks and projects within timelines Attention to detail to ensure work is performed with high quality and accuracy Strong relationship management skills Ability to work as part of a team and proactively take initiative Knowledge and Experience Managerial experience is preferred, or a willingness to undertake Beazley’s bespoke manager training course. Proven administrative experience, preferably within the insurance or financial services sectors Experience within a team responsible for high volume data entry Knowledge of underwriting processes and systems Competencies Achievement drive Analytical thinking Information seeking Customer focus Collaborative Problem solving Detail oriented Time management Team building Relationship development Effective communication Aptitude and Disposition Result/outcome focused, self-motivated, flexible, and enthusiastic Professional approach to interact successfully with managers/colleagues/external suppliers Values continuous learning and development for self, direct reports, and others within group
Job Title: Team Leader Division: Underwriting Operations Key Relationships: Underwriters, Brokers, Coverholders, Operation Leads, Operations Manager, Underwriting Assistants, UCO and external clients and suppliers. Job Summary: To oversee a team of UAs and Technical UAs in maintaining efficient underwriting processes and providing customer service to clients. Key Responsibilities: Underwriting Support Management Full ownership of task allocation across your pool of UAs and Technical UAs Ensure SLAs are consistently met, and any resource constraints are fully understood by your Operations Manager. Ensure SLAs are frequently review, updated and communicated based on changing business need. Owner of team workflow tool, ensuring data is present, accurate and can be relied upon Ensuring members of the team are producing the appropriate level of output, and any performance issues are appropriately recognized, challenged and resolved. Host UA/AU teams meetings, discussing capacity issues, training requirements and workflow status. Lead other recurring meetings as required by the Operations Manager, deputizing when necessary Consistently review work undertaken by your team, considering whether this should be managed internally or transitioned to an outsource provider. Where necessary, work with your Operations Manager to build a transition plan for outsourcing. Build and maintain personal development plans for all members of your team, ensuring these are appropriately monitored and adhered to and discussed as part of bi-annual appraisals. Highlight error trends that result in a need for additional training. Working with your Technical UA(s), build and deliver bespoke training and monitor performance over time. Serve as a subject matter expert on process changes and system initiatives within product area, including serving on system user groups Develop the knowledge and ability to perform all and any duties of Underwriting Assistants and/or Technical Underwriting Assistants as required Provide accurate management information to senior management team for onward discussion with the business Produce weekly, monthly, quarterly and annual metrics on team performance, controls, workflow, capacity, platform output, etc. Produce ad hoc reports, presentations and marketing literature for senior managers, and other members of staff as requested Provide a professional service to brokers in person, writing, email and telephone Maintain and develop key relationships including brokers and external clients, responding to client queries in an accurate and timely fashion Underwriting Support (as required) Support the Underwriters in the delivery of an effective and efficient administration service Provide pre-underwriting and rating support to Underwriters and other staff as required Ensure timely and accurate data entry and scanning of risk documentation onto all Beazley systems within agreed service levels. Specifically checking agreed percentage of risk entries as required Data verification, integrity and accuracy Photocopying, logging and scanning quotes and declinatures, filing, archiving and scanning Interact with other teams within Beazley, ie. Claims, Finance, Compliance, Management Services and other underwriting teams on matters affecting or related to accounts within the portfolio Help maintain team standards through supporting other team members in achieving their service/quality levels and targets, as required Team Management Line management of staff Conduct the interim and annual appraisals of your team Monitor team capacity, working with Operations Manager to build headcount requirements based on anticipated growth volumes. Ensure effective management of workload, holiday and cover across staff and team Recruitment for team where necessary and coordinating training for new starters within the team Manage accurate and efficient processing and handling of all designated work to SLAs where applicable Review operation reports and flag issues to relevant operational managers Deliver/assist with training and development effort to improve team performance and skills General It is important that within all your interactions both internally and externally you adhere Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to: Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers. Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system. Display business ethics that uphold the interests of all our customers. Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs. Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management. Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups. Personal Specification: This role requires excellent leadership and communication skills, a collaborative approach to working with internal and external stakeholders and a strong focus on continuous improvement. Skills and Abilities Fluency in English and other languages based on regional business requirements Accurate and numerate Computer skills – good working ability with MS Office including Word and Excel Strong analytical skills Effective communication skills (written, verbal, active listening) Facilitation and strong administrative/organizational skills Positive motivation skills Ability to work under pressure and complete tasks and projects within timelines Attention to detail to ensure work is performed with high quality and accuracy Strong relationship management skills Ability to work as part of a team and proactively take initiative Knowledge and Experience Managerial experience is preferred, or a willingness to undertake Beazley’s bespoke manager training course. Proven administrative experience, preferably within the insurance or financial services sectors Experience within a team responsible for high volume data entry Knowledge of underwriting processes and systems Competencies Achievement drive Analytical thinking Information seeking Customer focus Collaborative Problem solving Detail oriented Time management Team building Relationship development Effective communication Aptitude and Disposition Result/outcome focused, self-motivated, flexible, and enthusiastic Professional approach to interact successfully with managers/colleagues/external suppliers Values continuous learning and development for self, direct reports, and others within group
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