Assistant / Manager, Business Development - Casino, International Marketing (Sales Admin)
- Internship, onsite
- MARINA BAY SANDS
- Singapore, Singapore
Salary undisclosed
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JOB SCOPE
Customer Engagement and Relationship Management
Background and Skills
Customer Engagement and Relationship Management
- Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties
- Promote gaming products and services to the target market segments, especially towards the Premium players
- Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands
- Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies
- Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences
- Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin
- Provide accurate information especially the financial status for credit line recommendation of Premium player
- Carry an important role to follow up with credit patron and liaise with Premium Account Management for any payment in due
- Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.
Background and Skills
- High School Degree, College degree is preferred
- Possess a minimum of 5 years solid experience in managerial positions in the field of Casino Marketing or player development
- Must be fluent in English. Multiple language capability is a plus as the successful candidate will be required to liaise with guests speaking various languages.
- In depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy
- In depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS
- Knowledge of ACSC, Opera as well as Table Touch system is preferred
- Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc.
- Highly motivated, self-manageable, and sales-driven in a collaborative work culture
- Customer-centric and service-oriented, focused on hospitality and the customer experience
- Adept at balancing the need for multi-tasking and prioritization of tasks
- Embrace challenges and overcomes obstacles with positive attitudes
- Possess an ability to handle conflicts and solve problems in a culturally diverse environment
- Champion a culture of collaboration, learning, and adaptability amongst team members
- Seek continuous learning and improvement in personal and professional capacities
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