Strategic Operations Manager

Introduction to GoNetZero

GoNetZero empowers clients worldwide to achieve their net-zero goals. As a global decarbonisation solution provider, it offers comprehensive end-to-end solutions through its digital platform and verified environmental attributes (EAs), including Renewable Energy Certificates and carbon credits. It is the carbon management business of Sembcorp Industries, a Singapore Stock Exchange-listed company.

GoNetZero’s suite of digital solutions includes Measure – which enables clients to begin their net-zero journey by assessing their organisations’ emissions; Manage – which allows clients to view, manage, and retire their EAs portfolio seamlessly on a single platform; and Perform – which helps clients maximise the output and lifespan of their renewable energy assets across multiple sites on a single dashboard. Additionally, GoNetZero provides custom solutions tailored to clients’ decarbonisation needs.

Since its launch in 2022, GoNetZero has supported over 80 clients globally through its established offices in Singapore, the UK, and Vietnam.

We are looking for a Strategic Operations Assistant Manager/ Manager with a specific focus to drive operational excellence and strategic enhancements for sales operations processes to join our dynamic team. This role entails enabling a seamless operational journey for our clients and achieving operational performance and efficiency across our processes.

Role and responsibilities

• Initiate, set up, manage and execute strategic operational improvement/ change projects to achieve operational excellence and sales performance results
• Own and evolve end-to-end operating processes to ensure optimal and efficient workflows across all internal operational functions, including contracting, inventory management, customer onboarding, order fulfilment, billing
• Monitor end-to-end operating processes to ensure achievement of operational performance KPIs throughout the operational customer journey
• Dashboarding and reporting for sales planning or operations meetings to achieve cross-functional alignment for revenue and margin performance
• Work with commercial and operations teams to ensure seamless customer experience and customer satisfaction, and that customer orders are fulfilled in a timely and accurate manner

Preferred Skills

• Bachelor’s Degree in a relevant field with 5-6 years of work experience
• Experience in Sales Planning and Operations management in ecommerce or platform businesses. Experience in the Renewable Energy Certificates or Carbon Management sectors would be an added advantage.
• Experience in setting up, managing and rolling out enterprise-level change projects with the ability to manage and prioritize across multiple projects simultaneously
• Strong stakeholder management skills and ability to influence across the organisation to achieve results
• Experience in change management (e.g. Prosci certification) highly preferred
• Experience with sales software and data analytics tools e.g. CRM, PowerBI
• Self-motivated team player with strong communication and interpersonal skills

At Sembcorp, our shared corporate behaviours underpin all the work that we do in building a sustainable future:

• Institution-first Mindset - Put the interest of the Group ahead of individual interests.
• Collaboration - Deliver through collaborating across markets, businesses and functions.
• Accountability - Hold team and self accountable to deliver on our commitments.

Working Location: 30 Hill Street Singapore 179360

This is a 100% in-office position. The successful candidate must be available to work from our corporate office during regular business hours.

Introduction to GoNetZero™

GoNetZero™ empowers clients worldwide to achieve their net-zero goals. As a global decarbonisation solution provider, it offers comprehensive end-to-end solutions through its digital platform and verified environmental attributes (EAs), including Renewable Energy Certificates and carbon credits. It is the carbon management business of Sembcorp Industries, a Singapore Stock Exchange-listed company.

GoNetZero™’s suite of digital solutions includes Measure – which enables clients to begin their net-zero journey by assessing their organisations’ emissions; Manage – which allows clients to view, manage, and retire their EAs portfolio seamlessly on a single platform; and Perform – which helps clients maximise the output and lifespan of their renewable energy assets across multiple sites on a single dashboard. Additionally, GoNetZero™ provides custom solutions tailored to clients’ decarbonisation needs.

Since its launch in 2022, GoNetZero™ has supported over 80 clients globally through its established offices in Singapore, the UK, and Vietnam.

We are looking for a Strategic Operations Assistant Manager/ Manager with a specific focus to drive operational excellence and strategic enhancements for sales operations processes to join our dynamic team. This role entails enabling a seamless operational journey for our clients and achieving operational performance and efficiency across our processes.

Role and responsibilities

• Initiate, set up, manage and execute strategic operational improvement/ change projects to achieve operational excellence and sales performance results
• Own and evolve end-to-end operating processes to ensure optimal and efficient workflows across all internal operational functions, including contracting, inventory management, customer onboarding, order fulfilment, billing
• Monitor end-to-end operating processes to ensure achievement of operational performance KPIs throughout the operational customer journey
• Dashboarding and reporting for sales planning or operations meetings to achieve cross-functional alignment for revenue and margin performance
• Work with commercial and operations teams to ensure seamless customer experience and customer satisfaction, and that customer orders are fulfilled in a timely and accurate manner

Preferred Skills

• Bachelor’s Degree in a relevant field with 5-6 years of work experience
• Experience in Sales Planning and Operations management in ecommerce or platform businesses. Experience in the Renewable Energy Certificates or Carbon Management sectors would be an added advantage.
• Experience in setting up, managing and rolling out enterprise-level change projects with the ability to manage and prioritize across multiple projects simultaneously
• Strong stakeholder management skills and ability to influence across the organisation to achieve results
• Experience in change management (e.g. Prosci certification) highly preferred
• Experience with sales software and data analytics tools e.g. CRM, PowerBI
• Self-motivated team player with strong communication and interpersonal skills

At Sembcorp, our shared corporate behaviours underpin all the work that we do in building a sustainable future:

• Institution-first Mindset - Put the interest of the Group ahead of individual interests.
• Collaboration - Deliver through collaborating across markets, businesses and functions.
• Accountability - Hold team and self accountable to deliver on our commitments.

Working Location: 30 Hill Street Singapore 179360

This is a 100% in-office position. The successful candidate must be available to work from our corporate office during regular business hours.