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Technical Support and Troubleshooting
- Provide first level support for end-users, including handling software and hardware issues.
- Install and configure new hardware and software, basic Wi-Fi setup, ensuring it integrates seamlessly with existing systems.
- Main projects involving but not limited to inflight point-of-sale solution, inflight marketplace, RFID inventory management.
- Create monitoring jobs to report status/issues for key activities.
- Knowledge, familiar with C#, Kotlin, React Native, basic debugging.
- Basic understanding of Cloud technologies.
- Hunger to learn new technologies across platforms.
- Proactively validate the current tech used and suggest for improvements.
- Assist in the planning and implementation of IT projects, ranging from system upgrades to new system deployments.
- Coordinate with different departments to ensure IT projects align with business objectives and timelines.
- Monitor project progress, address any issues that arise, and ensure projects are completed on schedule.
- Participate in user acceptance testing, develop test cases.
- Collaborate with business users to understand their IT requirements and challenges.
- Translate business requirements into technical specifications for vendor implementation.
- Provide training and support to users on new systems or functions.
- Act as a bridge between the IT team and other departments, ensuring clear communication and effective collaboration.
- Recommend improvements to existing IT systems and processes.
- Evaluate new technology solutions that could enhance business efficiency and productivity.
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Prefer 2-3 years of experience in IT support or a similar role.
- Must equipped with knowledge and familiar with C3, Kotlin, React Native, basic debugging
- Strong knowledge of Windows and macOS operating systems, as well as common software applications.
- Ability to diagnose and resolve technical issues with hardware, software, and peripherals.
- Excellent communication and interpersonal skills, with a customer-focused attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
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