Operations Admin Executive (Coliving/Hotel/Serviced Apartment)
Salary undisclosed
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Job Responsibilities:
- Handles enquiries and follow up actions on THM other systems matters.
- Supports OAEs in all Coliwoo sites during their absence or as required.
- Managing orders and claims submission by maintenance team.
- Monitoring various tracking files and records from all sites.
- Provide administrative support as and when needed.
- Compiling weekly and monthly reports.
- Work with onsite teams to ensure proper training implemented accordingly.
- To monitor closely the day-to-day functionality of the facilities and provide support to the Operations in liaising with contractors, maintenance and housekeeping team on operations matters when necessary.
- Coordinate with tenants for special requests/appeals eg. Pre-termination request, replacement request, etc., in accordance with Company’s policy and SOP.
- Documentation management of in-house, incoming tenants eg. Tenant background check, collection of tenant particulars, Tenancy Agreement filing, Security Deposit, etc.
- Liaise with the Marketing team and consolidate the Weekly Sales Report.
- Maintain the data in the Ibase (system) and automation of operational documents.
- Monitor monthly arrears and establish communications with tenants to ensure the payments are made promptly.
- Generate, analyse weekly ageing reports and execute the credit control actions for any outstanding payments, including issuance of late fee credit note.
- Present and escalate the necessary credit control issues to the Management in the monthly meeting.
- Liaise with Companies and Finance in issuing monthly invoices.
- Organize and issuance of the statement of account to the Coliwoo tenants on a monthly basis.
- Inventory management and keep record of office supplies.
- Perform other ad-hoc assignments as assigned from time to time.
Job Requirements:
- GCE `O' Level or Diploma.
- Hands-on Individual with PC skills.
- Quick-witted and take initiatives.
- Excellent communication skills and customer service oriented attitude.
For more information, please visit our Company website at: Coliwoo.com.
Only shortlisted candidates will be notified.
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