Operations Admin Executive (Coliving/Hotel/Serviced Apartment)

Job Responsibilities:

• Handles enquiries and follow up actions on THM other systems matters.
• Supports OAEs in all Coliwoo sites during their absence or as required.
• Managing orders and claims submission by maintenance team.
• Monitoring various tracking files and records from all sites.
• Provide administrative support as and when needed.
• Compiling weekly and monthly reports.
• Work with onsite teams to ensure proper training implemented accordingly.
• To monitor closely the day-to-day functionality of the facilities and provide support to the Operations in liaising with contractors, maintenance and housekeeping team on operations matters when necessary.
• Coordinate with tenants for special requests/appeals eg. Pre-termination request, replacement request, etc., in accordance with Company’s policy and SOP.
• Documentation management of in-house, incoming tenants eg. Tenant background check, collection of tenant particulars, Tenancy Agreement filing, Security Deposit, etc.
• Liaise with the Marketing team and consolidate the Weekly Sales Report.
• Maintain the data in the Ibase (system) and automation of operational documents.
• Monitor monthly arrears and establish communications with tenants to ensure the payments are made promptly.
• Generate, analyse weekly ageing reports and execute the credit control actions for any outstanding payments, including issuance of late fee credit note.
• Present and escalate the necessary credit control issues to the Management in the monthly meeting.
• Liaise with Companies and Finance in issuing monthly invoices.
• Organize and issuance of the statement of account to the Coliwoo tenants on a monthly basis.
• Inventory management and keep record of office supplies.
• Perform other ad-hoc assignments as assigned from time to time.

Job Requirements:

• GCE `O' Level or Diploma.
• Hands-on Individual with PC skills.
• Quick-witted and take initiatives.
• Excellent communication skills and customer service oriented attitude.

For more information, please visit our Company website at: Coliwoo.com.

Only shortlisted candidates will be notified.