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Job Description
- Attend to phone-in enquiries and/or emails correspondence and provide personalized services to customers in a timely, efficient and professional manner.
- Accurate case logging into the Customer Relationship Management system.
- Liaise with Business Unit Stakeholders and Overseas Partners to rectify service-related issues with effective solutions to achieve maximum customer satisfaction.
- Report into the Customer Service Supervisor/Team Leader.
- Any other ad-hoc duties as assigned by your Customer Service - Supervisor/Team Leader.
- 1 year Customer Service experience in call center (Inbound calls)/Customer Service related industry is preferred
- Active listener and possesses problem-solving skills
- Fast learner, good team player in a fast pace environment
About Singapore Post
Size | More than 250 |
Industry | Air Freight & Logistics |
Location | Singapore |
Founded | 1 January 1819 |
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