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Customer Service Officer

Salary undisclosed

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Job Description

  • Attend to phone-in enquiries and/or emails correspondence and provide personalized services to customers in a timely, efficient and professional manner.
  • Accurate case logging into the Customer Relationship Management system.


Follow-up on all outstanding/existing cases.

  • Liaise with Business Unit Stakeholders and Overseas Partners to rectify service-related issues with effective solutions to achieve maximum customer satisfaction.
  • Report into the Customer Service Supervisor/Team Leader.
  • Any other ad-hoc duties as assigned by your Customer Service - Supervisor/Team Leader.


Requirements

  • 1 year Customer Service experience in call center (Inbound calls)/Customer Service related industry is preferred
  • Active listener and possesses problem-solving skills
  • Fast learner, good team player in a fast pace environment
About Singapore Post
Size More than 250
Industry Air Freight & Logistics
Location Singapore
Founded 1 January 1819
View Company
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